Avatar

Jesus

  • Total activity 5
  • Last activity
  • Member since
  • Following 0 users
  • Followed by 0 users
  • Votes 0
  • Subscriptions 2

Activity overview

Latest activity by Jesus
  • Avatar

    Jesus commented,

    Good morning! Sorry, I've been having problems with placeholder references to ticket. I created a trigger to send an e-mail when there is an update on a ticket, following a specific format. When I ...

  • Avatar

    Jesus commented,

    Good morning,  We are having problems with placeholder. Concretely with: ticket.latest_comment ticket.latest_comment_formatted Both placeholders don't return private message to our Agents (bug?). I...

  • Avatar

    Jesus commented,

    Buenas tardes,  No consigo localizar cómo cambiar los nombres de las prioridades predeterminadas de los tickets, en el foro de la comunidad.  ¿Podrían facilitarme el link a dicha cuestión? Gracias....