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Jody Bevenger

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Activity overview

Latest activity by Jody Bevenger
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    Jody Bevenger commented,

    For some reason when I do that, the data does not match what I have in insights and is missing information. The only way that I have been able to make it work is by using a Standard calculated metr...

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    Jody Bevenger commented,

    We use a custom field called FCR (First Contact Resolution) in our tickets. This is a check box field that we check whenever a ticket is solved by a live call. I need to track the % of tickets that...

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    Jody Bevenger commented,

    We are using Zendesk for 2 different groups (Software Support and Equipment Support) and 2 different business hours. We are trying to track FRT(business hours) for our Equipment Support group. If I...