Amber Pospiech

1. Support
2. ...
3. Tickets
4. Can I modify the "Your Assigned Tickets" view for guided mode agents?

We just recently switched over to the guided mode and for our agents that only have access to "your assigned tickets" it would be highly beneficial to be able to see a due date for their tasks. Ple...

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• Amber Pospiech
• Created November 05, 2018 17:31
• 2 votes

1. Community
2. Feedback on Talk
3. option for talk agents to set status

I agree, please add the functionality to create custom statuses other than the online, offline, and agent wrap-up. 

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• Amber Pospiech
• Created November 08, 2018 16:45
• 0 votes

1. Community
2. Zendesk on Zendesk
3. Zendesk on Zendesk: Using a Play button-centered workflow

Can you tell me how you get the escalation metric that is shown above? 

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• Amber Pospiech
• Created April 19, 2018 21:51
• 0 votes