Jean-Sébastien Catier
Officers.fr Installation et paramétrage d'outils SaaS Zendesk Referal Partner
- Total activity 32
- Last activity
- Member since
- Following 0 users
- Followed by 0 users
- Votes 7
- Subscriptions 14
Activity overview
Latest activity by Jean-Sébastien Catier-
Jean-Sébastien Catier commented,
Hello everyone, I have 2 issues you may help me with. 1. Is there a reference for fields names somewhere ? As used in [Changes - Field name] = "group_id" If I want to use something else than "Group...
-
Jean-Sébastien Catier commented,
Thanks Brett ! That's a pity, I'll check with the devs. Linked Ticket is way less usable and not useful app for such workflows.
-
Jean-Sébastien Catier commented,
Hello !It looks like Linkets is not on the marketplace anymore : why ? Is there any valuable alternative to link 2 existing tickets ?
-
Jean-Sébastien Catier commented,
I second that. It's quite minor, but still very annoying. Morevover in French, it's translated as "Violation SLA suivante", which is both quite long, and has a not-so-good feeling ("violation" is a...
-
Jean-Sébastien Catier commented,
I agree. I'd love a "blacklist" of domains that should not be possible to add to an organization for user mapping.
-
Jean-Sébastien Catier commented,
Would anyone know if these outgoing prices also apply if you transfer a call from a Zendesk number to a Zendesk number ? (for advanced routing purposes). Or is it considered as a normal outbound ca...
-
Jean-Sébastien Catier commented,
Is there a way to configure this overflow so that it jumps from 1 group of agent to another group instead of an external number ? Group 1 receives all calls In case there is no available agent, o...
-
Jean-Sébastien Catier commented,
I looked it up but did not find any solution : would it be possible to offer the customer the possibility to use one of our custom forms, even if the chat is enabled in the web widget (but no phone...
-
Jean-Sébastien Catier commented,
Does anyone know a way to track this in a report ? : users that looked at a Guide article before submitting a ticket.
-
Jean-Sébastien Catier commented,
Merci Zac pour la réponse ! Je vais regarder pour customiser les formulaires directement dans le code. Mais j'imagine que pour le même formulaire intégré au widget (qui représente dans ce cas la ma...