Jean-Sébastien Catier

1. Community
2. Feedback on Explore
3. Exporting Dashboard in Explore

Thanx Rob Stack but the issue on our side is that extracting a 5000px long PDF makes it unprintable, as it either fits on one page (impossible to read) or fits the content to the page but only show...

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• Jean-Sébastien Catier
• Created September 22, 2020 12:58
• 0 votes

1. Explore
2. ...
3. Explore recipes
4. Explore recipe: Tracking ticket assigns across groups

Hello everyone, I have 2 issues you may help me with. 1. Is there a reference for fields names somewhere ? As used in [Changes - Field name] = "group_id" If I want to use something else than "Group...

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• Jean-Sébastien Catier
• Created May 28, 2020 08:19
• 1 vote

1. Community
2. Support Q&A
3. Merging two tickets which share a custom field (I've made it more clear in the post)

Thanks Brett ! That's a pity, I'll check with the devs. Linked Ticket is way less usable and not useful app for such workflows.

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• Jean-Sébastien Catier
• Created March 09, 2020 15:55
• 0 votes

1. Community
2. Support Q&A
3. Merging two tickets which share a custom field (I've made it more clear in the post)

Hello !It looks like Linkets is not on the marketplace anymore : why ? Is there any valuable alternative to link 2 existing tickets ?

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• Jean-Sébastien Catier
• Created March 09, 2020 15:39
• 0 votes

1. Community
2. Feedback on Support
3. SLA in views - Change the translations to use just SLA - Takes way too much of the limited space

I second that. It's quite minor, but still very annoying. Morevover in French, it's translated as "Violation SLA suivante", which is both quite long, and has a not-so-good feeling ("violation" is a...

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• Jean-Sébastien Catier
• Created January 07, 2020 09:35
• 2 votes

1. Community
2. Feedback on Support
3. Zendesk autopopulates major domains such as outlook.com in the New organization creation screen

I agree. I'd love a "blacklist" of domains that should not be possible to add to an organization for user mapping.

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• Jean-Sébastien Catier
• Created August 30, 2019 07:47
• 1 vote

1. Talk
2. ...
3. Talk basics
4. Zendesk Talk number availability and pricing

Would anyone know if these outgoing prices also apply if you transfer a call from a Zendesk number to a Zendesk number ? (for advanced routing purposes). Or is it considered as a normal outbound ca...

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• Jean-Sébastien Catier
• Created June 24, 2019 10:53
• 0 votes

1. Talk
2. ...
3. Managing Talk
4. Managing overflow calls and after-hours routing (Talk Professional and Enterprise)

Is there a way to configure this overflow so that it jumps from 1 group of agent to another group instead of an external number ?  Group 1 receives all calls In case there is no available agent, o...

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• Jean-Sébastien Catier
• Created June 11, 2019 09:12
• 0 votes

1. Support
2. ...
3. Channels
4. Using Web Widget to embed customer service in your website

I looked it up but did not find any solution : would it be possible to offer the customer the possibility to use one of our custom forms, even if the chat is enabled in the web widget (but no phone...

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• Jean-Sébastien Catier
• Edited May 20, 2019 13:46
• 0 votes

1. Community
2. Support Q&A
3. Tracking User Article Views

Does anyone know a way to track this in a report ? : users that looked at a Guide article before submitting a ticket.

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• Jean-Sébastien Catier
• Created April 12, 2019 06:34
• 0 votes