Jean-Sébastien Catier
Officers.fr Installation et paramétrage d'outils SaaS Zendesk Referal Partner
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Activity overview
Latest activity by Jean-Sébastien Catier-
Jean-Sébastien Catier commented,
Would anyone know if these outgoing prices also apply if you transfer a call from a Zendesk number to a Zendesk number ? (for advanced routing purposes). Or is it considered as a normal outbound ca...
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Jean-Sébastien Catier commented,
Is there a way to configure this overflow so that it jumps from 1 group of agent to another group instead of an external number ? Group 1 receives all calls In case there is no available agent, o...
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Jean-Sébastien Catier commented,
I looked it up but did not find any solution : would it be possible to offer the customer the possibility to use one of our custom forms, even if the chat is enabled in the web widget (but no phone...
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Jean-Sébastien Catier commented,
Does anyone know a way to track this in a report ? : users that looked at a Guide article before submitting a ticket.
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Jean-Sébastien Catier commented,
Merci Zac pour la réponse ! Je vais regarder pour customiser les formulaires directement dans le code. Mais j'imagine que pour le même formulaire intégré au widget (qui représente dans ce cas la ma...
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Jean-Sébastien Catier commented,
Peut-on également modifier les instructions données aux utilisateurs sur les champs systèmes ?Notamment le message, qui affiche par défaut "Veuillez saisir les détails de votre demande. Un membre d...