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Elyse Kanagaratnam

Zendesk team member
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Latest activity by Elyse Kanagaratnam
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    Elyse Kanagaratnam created an article,

    Installing and using the Proactive Tickets app

      The Proactive Tickets app helps your team go beyond the support ticket, focus on your customers, and build better relationships by enabling you to use customer lists to proactively reach out to s...

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    Elyse Kanagaratnam created an article,

    Renaming your subdomain

    It's important to remember that if you decide to rename your subdomain (mycompany.zendesk.com), you are actually changing the address of your account. This change is immediate. Your Zendesk accou...

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    Elyse Kanagaratnam commented,

    @David - As mentioned in the original request: Workaround: use a notify target "email" type to send emails to the person who needs to be CC'd. I will check with the product team this week and see...