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Laura Fu

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Activity overview

Latest activity by Laura Fu
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    Laura Fu commented,

    1. Support
    2. ...
    3. Email
    4. Verifying an end user's email address

    If I manually verify an email, as described in this article, does the user receive another email? And do they still have to go somewhere to create a password? Just wondering what the user experienc...

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    Laura Fu created a post,

    Email sent when you "follow" in Help Desk

    1. Community
    2. Support Q&A

    I was testing out what happens when I click 'Follow' for a section or article so that I may educate our users. I was pleased that an email came immediately after I published a new article. However,...

    • Laura Fu
    • Created
    • 2 followers
    • 1 comment
    • 0 votes
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    Laura Fu commented,

    1. Community
    2. Support Q&A
    3. Who sees "Internal Note" and who receives an email?

    Gavin, I believe this makes sense. I will inform my coworker of that ability to add a hashtag within an email to update the ticket properties. I think that is the most straight forward solution. We...

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    Laura Fu commented,

    1. Community
    2. Support Q&A
    3. Who sees "Internal Note" and who receives an email?

    When I refer to CC I'm talking about the option on the left side navigation to add someone. In this test ticket I created, the requestor is Jane Doe, the main assignee is me, and I have not selecte...

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    Laura Fu created a post,

    Who sees "Internal Note" and who receives an email?

    1. Community
    2. Support Q&A

    I'm trying to figure out what is visible to whom in the dashboard and via email. I am one of 2 agents in our portal. I do all my work within the dashboard in Chrome because it's a lot easier to man...

    • Laura Fu
    • Created
    • 8 followers
    • 9 comments
    • 0 votes
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    Laura Fu commented,

    1. Community
    2. Support Q&A
    3. WYSIWYG editor panel disappeared

    Wow, kudos support! I refreshed my troublesome page at 9:50am CST and the editor had returned. It might be a hiccup, but support quickly responded and then escalated to a Tier 2 (?) so that must me...

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    Laura Fu commented,

    1. Community
    2. Support Q&A
    3. WYSIWYG editor panel disappeared

    Must be a bug! And maybe it's impacting this forum as well, for all the formatting I did in my original ticket are not showing now that I see it on this page.

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    Laura Fu created a post,

    WYSIWYG editor panel disappeared

    1. Community
    2. Support Q&A

    I've been adding content to our Help Center/Help Desk for several months. It has always presented a basic WYSIWYG editor panel (bold, italics, links, images) to make it easier to format for non-cod...

    • Laura Fu
    • Created
    • 5 followers
    • 9 comments
    • 1 vote
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    Laura Fu commented,

    1. Community
    2. Support Q&A
    3. How do I tag articles in our Help Center?

    Andrew, You have been incredibly helpful and welcoming. It's been a fascinating new path of my career to see the innerworkings of tools such as ZenDesk. As a long time JIRA user/admin, I know how t...

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    • Laura Fu
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    • 1 vote
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    Laura Fu created a post,

    How do I tag articles in our Help Center?

    1. Community
    2. Support Q&A

    I swear I've seen discussions on this, but I cannot find it when I search the help database! So I've create a simple taxonomy for our help center, based on type of help, or rather, the stage of the...

    • Laura Fu
    • Created
    • 3 followers
    • 6 comments
    • -1 votes