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Laura Fu

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Activity overview

Latest activity by Laura Fu
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    Laura Fu commented,

    1. Support
    2. ...
    3. Email
    4. Verifying an end user's email address

    If I manually verify an email, as described in this article, does the user receive another email? And do they still have to go somewhere to create a password? Just wondering what the user experienc...

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    Laura Fu commented,

    1. Community
    2. Support Q&A
    3. Who sees "Internal Note" and who receives an email?

    Gavin, I believe this makes sense. I will inform my coworker of that ability to add a hashtag within an email to update the ticket properties. I think that is the most straight forward solution. We...

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    • Laura Fu
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    Laura Fu commented,

    1. Community
    2. Support Q&A
    3. Who sees "Internal Note" and who receives an email?

    When I refer to CC I'm talking about the option on the left side navigation to add someone. In this test ticket I created, the requestor is Jane Doe, the main assignee is me, and I have not selecte...

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    Laura Fu created a post,

    Who sees "Internal Note" and who receives an email?

    1. Community
    2. Support Q&A

    I'm trying to figure out what is visible to whom in the dashboard and via email. I am one of 2 agents in our portal. I do all my work within the dashboard in Chrome because it's a lot easier to man...

    • Laura Fu
    • Created
    • 8 followers
    • 9 comments
    • 0 votes
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    Laura Fu commented,

    1. Community
    2. Support Q&A
    3. WYSIWYG editor panel disappeared

    Wow, kudos support! I refreshed my troublesome page at 9:50am CST and the editor had returned. It might be a hiccup, but support quickly responded and then escalated to a Tier 2 (?) so that must me...

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    Laura Fu commented,

    1. Community
    2. Support Q&A
    3. WYSIWYG editor panel disappeared

    Sounds like a global issue. I contacted @ZendeskOps and they instructed me to email support@zendesk.com. I've provided this thread to them.

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    • Laura Fu
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    • 1 vote
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    Laura Fu commented,

    1. Community
    2. Support Q&A
    3. WYSIWYG editor panel disappeared

    Must be a bug! And maybe it's impacting this forum as well, for all the formatting I did in my original ticket are not showing now that I see it on this page.

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    Laura Fu created a post,

    WYSIWYG editor panel disappeared

    1. Community
    2. Support Q&A

    I've been adding content to our Help Center/Help Desk for several months. It has always presented a basic WYSIWYG editor panel (bold, italics, links, images) to make it easier to format for non-cod...

    • Laura Fu
    • Created
    • 5 followers
    • 9 comments
    • 1 vote
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    Laura Fu created a post,

    Can we brand the sign-in page, and if so, how?

    Answered
    1. Community
    2. Support Q&A

    Where can I find any information on branding the log-in page? I read an article about a new experience from June 2015, but I don't see a pop-up when logging in. It's a stand alone page. It's all wh...

    • Laura Fu
    • Created
    • 4 followers
    • 4 comments
    • 0 votes
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    Laura Fu created a post,

    What does "unverified" mean?

    Answered
    1. Community
    2. Support Q&A

    I was very surprised not to get any hits on this search in the Support section.   I'm trying to figure out exactly what "unverified" means. Right now, my email is the only one that isn't listed as ...

    • Laura Fu
    • Created
    • 9 followers
    • 3 comments
    • 1 vote