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Laura Fu

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Activity overview

Latest activity by Laura Fu
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    Laura Fu commented,

    1. Support
    2. ...
    3. Email
    4. Verifying an end user's email address

    If I manually verify an email, as described in this article, does the user receive another email? And do they still have to go somewhere to create a password? Just wondering what the user experienc...

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    Laura Fu commented,

    1. Community
    2. Support Q&A
    3. Who sees "Internal Note" and who receives an email?

    Gavin, I believe this makes sense. I will inform my coworker of that ability to add a hashtag within an email to update the ticket properties. I think that is the most straight forward solution. We...

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    Laura Fu commented,

    1. Community
    2. Support Q&A
    3. Who sees "Internal Note" and who receives an email?

    When I refer to CC I'm talking about the option on the left side navigation to add someone. In this test ticket I created, the requestor is Jane Doe, the main assignee is me, and I have not selecte...

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    Laura Fu created a post,

    Who sees "Internal Note" and who receives an email?

    1. Community
    2. Support Q&A

    I'm trying to figure out what is visible to whom in the dashboard and via email. I am one of 2 agents in our portal. I do all my work within the dashboard in Chrome because it's a lot easier to man...

    • Laura Fu
    • Created
    • 8 followers
    • 9 comments
    • 0 votes
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    Laura Fu commented,

    1. Community
    2. Support Q&A
    3. WYSIWYG editor panel disappeared

    Wow, kudos support! I refreshed my troublesome page at 9:50am CST and the editor had returned. It might be a hiccup, but support quickly responded and then escalated to a Tier 2 (?) so that must me...

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    Laura Fu commented,

    1. Community
    2. Support Q&A
    3. WYSIWYG editor panel disappeared

    Sounds like a global issue. I contacted @ZendeskOps and they instructed me to email support@zendesk.com. I've provided this thread to them.

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    • Laura Fu
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    • 1 vote
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    Laura Fu commented,

    1. Community
    2. Support Q&A
    3. WYSIWYG editor panel disappeared

    Must be a bug! And maybe it's impacting this forum as well, for all the formatting I did in my original ticket are not showing now that I see it on this page.

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    Laura Fu created a post,

    WYSIWYG editor panel disappeared

    1. Community
    2. Support Q&A

    I've been adding content to our Help Center/Help Desk for several months. It has always presented a basic WYSIWYG editor panel (bold, italics, links, images) to make it easier to format for non-cod...

    • Laura Fu
    • Created
    • 5 followers
    • 9 comments
    • 1 vote
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    Laura Fu commented,

    1. Community
    2. Support Q&A
    3. Creating tasks and reminders

    Thank you, Andrew. I'll have to wait until less than 24 hours before the next due date to see if it works!

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    Laura Fu commented,

    1. Community
    2. Support Q&A
    3. Creating tasks and reminders

    Andrew, This is all so fascinating. The issue I'm having is that this product and what it does is so new for me. I see all the code and script stuff in a lot of the how-to articles, and it frighten...

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