Laura Fu
- Total activity 59
- Last activity
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Activity overview
Latest activity by Laura Fu-
Laura Fu commented,
If I manually verify an email, as described in this article, does the user receive another email? And do they still have to go somewhere to create a password? Just wondering what the user experienc...
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Laura Fu created a post,
Email sent when you "follow" in Help Desk
I was testing out what happens when I click 'Follow' for a section or article so that I may educate our users. I was pleased that an email came immediately after I published a new article. However,...
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Laura Fu commented,
Gavin, I believe this makes sense. I will inform my coworker of that ability to add a hashtag within an email to update the ticket properties. I think that is the most straight forward solution. We...
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Laura Fu commented,
When I refer to CC I'm talking about the option on the left side navigation to add someone. In this test ticket I created, the requestor is Jane Doe, the main assignee is me, and I have not selecte...
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Laura Fu created a post,
Who sees "Internal Note" and who receives an email?
I'm trying to figure out what is visible to whom in the dashboard and via email. I am one of 2 agents in our portal. I do all my work within the dashboard in Chrome because it's a lot easier to man...
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Laura Fu commented,
I'm looking for this functionality too. I just noticed, as a user of another ZenDesk Knowledge Base, that it is possible to follow a section, but only a section, not categories. It would be tremend...
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Laura Fu commented,
Wow, kudos support! I refreshed my troublesome page at 9:50am CST and the editor had returned. It might be a hiccup, but support quickly responded and then escalated to a Tier 2 (?) so that must me...
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Laura Fu commented,
Must be a bug! And maybe it's impacting this forum as well, for all the formatting I did in my original ticket are not showing now that I see it on this page.
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Laura Fu created a post,
WYSIWYG editor panel disappeared
I've been adding content to our Help Center/Help Desk for several months. It has always presented a basic WYSIWYG editor panel (bold, italics, links, images) to make it easier to format for non-cod...
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Laura Fu commented,
Andrew, You have been incredibly helpful and welcoming. It's been a fascinating new path of my career to see the innerworkings of tools such as ZenDesk. As a long time JIRA user/admin, I know how t...