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Matt Steffens

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Latest activity by Matt Steffens
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    Matt Steffens commented,

    So we are about to place a webform from one of your supported third party partners, FormCraft, on our website. Currently when someone fills out the form it creates a ticket in Zendesk and some of t...

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    Matt Steffens commented,

    Ah, we meet again Jessie. I am indeed on the Essential plan. Well played Jessie. Well. Played. :)

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    Matt Steffens commented,

    Hello. So I am trying to add the on hold status, I am an admin, I click through to settings, select ticket fields, edit the "status" (which does say that it is a system field vs one of our custom f...

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    Matt Steffens commented,

    Hello.  I am using the FormCraft integration to bring tickets into Zendesk but having trouble with mapping some of the fields. Trying to map "Subject" (FC field) to custom Zendesk field "How can we...