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Pedro dos Santos

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Activity overview

Latest activity by Pedro dos Santos
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    Pedro dos Santos commented,

    Hey!A good dark mode is key and a life, nay, a sight-saver for all us that spend countless hours looking at Zendesk, day in and day out.

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    Pedro dos Santos commented,

    Hey! I'd love this too, good to hear that something's planned that might help. :) A good dark mode is key and a life, nay, a sight-saver for all us that spend countless hours looking at Zendesk, da...

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    Pedro dos Santos commented,

    Hi Nicole, It's a daily occurrence for us at ActiveCampaign, I don't have specifics on the amount of merges that occur per day, but easily over 30+ times per day. There's pretty much no scenario fo...

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    Pedro dos Santos commented,

    Prakruti, Thanks! And and chance to have this happen (chat being sent to Agent C) only when a chat is queued after an X amount of time?

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    Pedro dos Santos created a post,

    Better formatting in Zopim-to-Zendesk chat transcripts

    Answered

    Hi, We came from LiveChat and this is how the transcripts they sent into Zendesk looked liked: http://screen.ac/1Z2Y0C1m0E1Y Much much more easier on the eye, easy to read and follow. Comparing to ...

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    Pedro dos Santos created a post,

    Smarter auto chat assignment for backup agents

    Answered

    Let's say you want to have two agents online, and a third backup agent. Those two agents handle two concurrent chats. It would be cool if we could have the third backup agent only get chats sent hi...

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    Pedro dos Santos created a post,

    "Requester can see this comment" default setting

    Hi, For us, when merging tickets, the vast majority of use cases do not require the requester to have the ability to see the comment/reply letting them know the ticket was merged. It would be a hug...