Pedro dos Santos

1. Community
2. Feedback on Support
3. Zendesk background colours

Hey! I'd love this too, good to hear that something's planned that might help. :) A good dark mode is key and a life, nay, a sight-saver for all us that spend countless hours looking at Zendesk, da...

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• Pedro dos Santos
• Edited March 29, 2019 08:42
• 2 votes

1. Community
2. Feedback on Support
3. dark theme

Hey!A good dark mode is key and a life, nay, a sight-saver for all us that spend countless hours looking at Zendesk, day in and day out.

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• Pedro dos Santos
• Created March 29, 2019 08:41
• 2 votes

1. Community
2. Feedback on Support
3. "Requester can see this comment" default setting

Hi Nicole, It's a daily occurrence for us at ActiveCampaign, I don't have specifics on the amount of merges that occur per day, but easily over 30+ times per day. There's pretty much no scenario fo...

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• Pedro dos Santos
• Created January 31, 2018 14:09
• 1 vote

1. Community
2. Feedback on Chat
3. Smarter auto chat assignment for backup agents

Prakruti, Thanks! And and chance to have this happen (chat being sent to Agent C) only when a chat is queued after an X amount of time?

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• Pedro dos Santos
• Created August 21, 2017 11:46
• 0 votes