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Gorgias

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Latest activity by Gorgias
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    Gorgias commented,

    Makes sense. So b then. Thanks a lot Rebecca & Monica! 

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    Gorgias commented,

    Thanks Rebecca & Monica for your response.  @Rebecca, I'm pretty sure FRT is related to a date, because otherwise there would be no point in measuring it per month.  @Monica, thanks that helps a lo...

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    Gorgias commented,

    I have a question about time range.   Which tickets do you take into account over a time range to measure first response time?  a. Tickets created over this time range b. Tickets that had their fir...

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    Gorgias created a post,

    Can you access my Zendesk email "support@company.zendesk.com" via IMAP?

    I'd like to have all my Zendesk email data available through IMAP.    Currently, I forward all incoming messages to support@company.zendesk.com Is there an easy way for me to have access to this...

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    Gorgias created a post,

    Autosuggestion of macros

    Hi there,    We're launching a Zendesk app that will suggest what macro to use depending on the content of the request addressed by the customer.  Here's how it works A customer asks a repetit...