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Brad Marshall

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    38
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Activity overview

Latest activity by Brad Marshall
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    Brad Marshall created a post,

    updated_at vs. edited_at

    Answered

    In an article object, what is the difference between "updated_at" and "edited_at"? Would edits occur without an update? Or vice versa?

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    Brad Marshall commented,

    @Wes and others, I am specifically talking about the Help Center (community v2). In addition to wanting to have an idea of how many people are interested in specific sections, topics, or articles, ...

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    Brad Marshall created a post,

    Followers of a section or article?

    Is there a way to know how many and who follows a section or article? We are considering migrating content from once section to another to simplify workflow, but don't want to it if multiple people...

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    Brad Marshall commented,

    Is there any way to search by a label? For example, every article that includes a video, we include the label "video". We want to be able to provide a search URL to users in our site that returns a...

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    Brad Marshall created a post,

    Search by label

    Is there any way to search by a label? For example, every article that includes a video, we include the label "video". We want to be able to provide a search URL to users in our site that returns a...

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    Brad Marshall created a post,

    Enterprise: Multiple brands and one with Help Center

    Answered

    If I have multiple brands, how can I enable tickets to be submitted without enabling the Help Center?  Also, can I change the "anybody can submit tickets" per brand? 

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    Brad Marshall created a post,

    End-user account creation but not ticket access

    Answered

    I have looked through some documentation and settings with no success. How can I let any person create their own Help Center account but only approved individuals can submit a request?  Thanks, Brad

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    Brad Marshall commented,

    Thanks, @Wes. What is the placeholder for the section title? I would think {{title}} would be the title of the section (if you are looking at a section page) or title of an article (if you are look...

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    Brad Marshall created a post,

    Help Center customization

    My company is in the process of evaluating and likely integrating Zendesk Help Center for our needs. I have read through a lot of documentation, but there is some customization that I am interested...