Paul Gonzalez
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Total activity7
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Last activity
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Activity overview
Latest activity by Paul Gonzalez-
Paul Gonzalez commented,
I already did Serge. They know about it :(. Honestly its a little frustrating that such easy things are so complicated in Zendesk. It's a powerful tool but at the same time is so weak. Thanks h...
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Paul Gonzalez commented,
Lol Serge. Thanks for your help. For now I just create a trigger to assign to ticket as soon as its set to Pending, unless is already assigned. So basically instead of assigning after solving. I...
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Paul Gonzalez commented,
Hi Serge, thanks for following up with me, I really appreciate it. To answer your questions. The 5 steps you wrote in, correct thats how my test worked. I can confirm all tickets had one public co...
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Paul Gonzalez commented,
I don't think the problem is the conditions, I will get rid of the action on the auto, but still it doesn't move anything else. Both auto/trigger are being "triggered" or applying their actions, bu...
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Paul Gonzalez commented,
Hello Serge, Definitely the auto and trigger are being hit, it just doesn't assign to anyone. As you can see here, the auto is being hit, the tag is being set, then the trigger is being hit and t...
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Paul Gonzalez commented,
Tried the suggested method but its not working. Its just not assigning to anyone at all.