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Amy Waugh

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Recent activity by Amy Waugh Recent activity Votes
  • How do I add a URL as an image to my email signature?

    Hi   I am trying to add a URL as an image to the email signature, but it only shows in Zendesk, not in the email that gets sent.   Can someone help?

  • Unused users

    Hi   Is there a way to know the users that have not sent in tickets? Sometimes we change the requester on incorrect users but some don't delete the user. So we would like to know these users. In In...

  • Reporting on triggers

    Is there a way to know which triggers/automations have been used on our tickets?   I know that we can add tags to triggers/automations and we can do it that way, but to see how much work is manual ...

  • Time spent assigned to agent/group

    Answered

    Is there a way to have the amount of time that each agent/group spends on a ticket?    Not just the agent that currently has the ticket if this is possible does the time stop when the ticket is sol...

  • Out of office

    How to people deal with the Out of office tickets that have been suspended, we have some agents that wish to recover them but we don't want a load of unnecessary tickets in Zendesk. We have thought...

  • Date format on ticket description

    Answered

    when we chose a date in the ticket field and add that date to the description using placeholders it uses the American format, could it be changed to include the English format