Paya Schlass
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Activity overview
Latest activity by Paya Schlass-
Paya Schlass commented,
Hi Mike,Thanks! Earlier Jessie had a potential workaround for chat but I guess that didn't work :( Looking forward to the chat implementation.
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Paya Schlass commented,
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Paya Schlass commented,
Hi Jessie! I tried a couple of triggers but none of them worked - my goal is to figure out a way to only add a tag of: answer_bot_attempted, if the answer bot has some articles. Any suggestions?
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Paya Schlass commented,
Thank you Jessie! I just tried that but it still didn't fire correctly. It looks like perhaps it looks in the first comment, (which is internal and includes the user info, like IP address etc) and ...
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Paya Schlass commented,
Hi Mike, Thanks for the suggestion here.. can you clarify more on this... just trying to set up the trigger but it isn't recognizing the ticket comment? The only workaround I can suggest right now...
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Paya Schlass commented,
Hello! We recently started using Answer Bot and realized it isn't working for our offline chat messages. Is this because of the internal comment associated to every chat ticket? Is there a way arou...