Luke Aleo
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Activity overview
Latest activity by Luke Aleo-
Luke Aleo commented,
I'm having difficulty with the CCs porting in as well. Any update as to why the CCs might not be preserved in an Outlook forward?
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Luke Aleo commented,
Is it possible to export a list of current triggers, along with their related conditions and actions?
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Luke Aleo commented,
We have some TASK type tickets that are not time-sensitive. Is it possible to have certain tickets, such as those with PRIORITY=LOW, to assign to agent?
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Luke Aleo commented,
What do I do with the view when all of my Proactive Tickets are solved? Can I delete that view? Will the view remove itself after time?
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Luke Aleo commented,
I'm trying to better understand the functions of the different linking relationships. "Relates To" is a one-way link. "Parent/Child" creates a nice ticket relationship so you can see the origina...
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Luke Aleo commented,
I'm also interested in this. We often have updates that need to be sent to all agents as an "FYI". The agents don't need to take action, but they do need to be aware of the info. Currently we have...