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Jamie McLaren

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Latest activity by Jamie McLaren
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    Jamie McLaren commented,

    "There is no logged event on a ticket in cases where the Rapid Resolve pop-up is used to solve a ticket. This means that you can't report on how successful it is or set any triggers/automations bas...

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    Jamie McLaren commented,

    Hi Amy, that sound very like what I experienced, almost certainly that's the explanation. Really, really appreciate your support with this, thanks again!

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    Jamie McLaren commented,

    Apologies Amy, I was messing around with the above new custom metric and it now appears to be working, although it still reads exactly the same...no idea what happened, but thanks anyway, I think I...

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    Jamie McLaren commented,

    That's brilliant Amy, worked a treat, thanks again for your help. I'm going to be a real pain though and ask one final question...is there a straightforward way to apply the tag filter to key metri...

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    Jamie McLaren commented,

    Hi Amy, Thanks very much for your response, that worked perfectly for the example report that I shared, it removed the 2 tickets that I know for a fact were "closed by merge". Unfortunately, I have...

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    Jamie McLaren commented,

    Hi, This article covers exactly what I was looking for, however I'm having some difficulty in implementing the advice within. What I'm looking to do is report on the number of tickets raised and so...

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    Jamie McLaren commented,

    Hi Pip, thanks for the response. I think this has been resolved, I raised a support ticket (#2144692) as well as posting on here, your colleague Rebecca has been very helpful. It seems that attribu...

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    Jamie McLaren commented,

    Did anyone identify a resolution to this issue?  I have a similar issue in that while my custom fields are showing, the attribute values against them that I can select in report filters are incompl...