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Whitcher, Robin

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Activity overview

Latest activity by Whitcher, Robin
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    Whitcher, Robin created a post,

    View that uses Follower as a condition

    Answered

    I want to get a view that is similar to the following, but I want to use the Ticket:Follower field instead of the Ticket: Assignee. How can I do that?

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    Whitcher, Robin created a post,

    Automatically suspend users

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    We brought over a lot of end users from a previous support system back in 2015. We didn't know then if most of those end users were active, but they got copied over nonetheless.  I'm wondering if t...

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    Whitcher, Robin commented,

    That only works at the user level.  If John Smith doesn't contact me next time and it's Bob Jones, I won't see the version number on Bob. It would have to be at the company level.

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    Whitcher, Robin created a post,

    Company information in app panel

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    I want to somehow retain/maintain company information and be able to see that information when I'm working on a ticket.  For example, I find out on the latest ticket that the client is on version v...

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    Whitcher, Robin commented,

    That was super helpful, Brett.  I'll implement those 2 automations and the clean-up trigger and see how it goes. :)

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    Whitcher, Robin created a post,

    Automations based on last updated

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    I want to implement two automations to help reduce the number of tickets that sit around unresponded to by clients. I have one created that pings the client after 48 hours (18 business hours) and i...

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    Whitcher, Robin commented,

    Need to be able to attach contract details to Organizations.  Attaching the license key would also be beneficial to our support staff.

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    Whitcher, Robin commented,

    I've confirmed that Tammy's method does work for us.  You have to refresh the ticket to see the change, but the image does go away.

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    Whitcher, Robin commented,

    We handle a compliance product.  Often we receive files from our clients that are on their way to the state level.  The accuracy and timing of these files is important not only to our clients but t...

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    Whitcher, Robin commented,

    From our perspective, if a client sends us an email with a screenshot of someone's social security number being formatted wrong in our software, that screenshot shows up as an imagine in-line with ...