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Whitcher, Robin

  • Total activity 28
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Recent activity by Whitcher, Robin Sort by recent activity Recent activity Votes
  • View that uses Follower as a condition

    Answered

    I want to get a view that is similar to the following, but I want to use the Ticket:Follower field instead of the Ticket: Assignee. How can I do that?

  • Automatically suspend users

    Answered

    We brought over a lot of end users from a previous support system back in 2015. We didn't know then if most of those end users were active, but they got copied over nonetheless.  I'm wondering if t...

  • Company information in app panel

    Answered

    I want to somehow retain/maintain company information and be able to see that information when I'm working on a ticket.  For example, I find out on the latest ticket that the client is on version v...

  • Automations based on last updated

    Answered

    I want to implement two automations to help reduce the number of tickets that sit around unresponded to by clients. I have one created that pings the client after 48 hours (18 business hours) and i...