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Jessica Marasco

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Activity overview

Latest activity by Jessica Marasco
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    Jessica Marasco created an article,

    Zendesk Talk call recording FAQ

    Below are some frequently asked questions and answers on the call recording feature in Zendesk Talk. For more information on call recording, see Managing recording options in Zendesk Talk. This ar...

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    Jessica Marasco created an article,

    Determining your Zendesk Talk staffing requirements

    When designing your Talk experience, you'll want to consider how many Talk agents your support team requires. Each organization has its own set of support practices and will consequently have diff...

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    Jessica Marasco created an article,

    Viewing your Zendesk Talk usage and credit history

    You can view your Zendesk Talk usage statistics, transaction records, and remaining credits in the History tab. To open the History tab Click on the Admin icon in the sidebar, then select Channe...

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    Jessica Marasco commented,

    Hi Mike! The type of purchasing method you can use depends on your subscription type, so another section in the article should relate to your subscription type. We've added a note to make this more...

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    Jessica Marasco created an article,

    Zendesk Talk billing FAQ

    This article covers the following topics related to Zendesk Talk customer billing: Purchasing a Zendesk Talk plan How are Zendesk talk plans priced? Can I purchase different Zendesk Support and ...

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    Jessica Marasco created an article,

    Hiding the Powered by Zendesk logo (Guide Professional and Enterprise)

    By default, your Help Center will display the Powered by Zendesk logo at the bottom of each page. On Guide Professional and Enterprise you can hide the logo, if you want. For more information on...

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    Jessica Marasco created an article,

    Automations best practices and recipes reference

    This topic contains a reference list of all automation best practices and recipes.  Best practices Recipes Best practices Automations vs triggers: When to use what What does "Automation c...

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    Jessica Marasco created an article,

    Managing triggers

    This article discusses the following topics related to managing your triggers: Editing and cloning triggers Deleting and deactivating triggers Viewing the trigger revision history For informat...

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    Jessica Marasco created an article,

    Automation conditions and actions reference

    This article will describe the different conditions and actions available when creating automations. For information on creating new automations, see Creating and managing automations for time-ba...

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    Jessica Marasco created an article,

    Trigger conditions and actions reference

    This article will describe the different conditions and actions available when creating triggers. For information on creating new triggers, see Creating trigger updates for ticket updates and not...