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Jessica Marasco

  • Total activity 102
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Activity overview

Latest activity by Jessica Marasco
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    Jessica Marasco commented,

    Hi Bobby! Sorry about that. It looks like the link was broken. Here's is the correct one: https://explore.zendesk.com/hc/en-us/articles/115005152108-Zendesk-Explore-metric-and-attribute-reference#t...

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    Jessica Marasco created an article,

    Hiding the Powered by Zendesk logo (Guide Professional)

    By default, your Help Center will display the Powered by Zendesk logo at the bottom of each page. This article will instruct you on how to hide the logo. For more information on customizing your...

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    Jessica Marasco created an article,

    Automations best practices and recipes reference

    This topic contains a reference list of all automation best practices and recipes.  Best practices Recipes Best practices Automations vs triggers: When to use what What does "Automation c...

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    Jessica Marasco created an article,

    Managing triggers

      This article discusses the following topics related to managing your triggers: Editing and cloning triggers Deleting and deactivating triggers Viewing the trigger revision history For info...

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    Jessica Marasco created an article,

    Automation conditions and actions reference

    This article will describe the different conditions and actions available when creating automations. For information on creating new automations, see Creating and managing automations for time-ba...

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    Jessica Marasco created an article,

    Trigger conditions and actions reference

    This article will describe the different conditions and actions available when creating triggers. For instructions on creating new triggers, see Creating trigger updates for ticket updates and no...

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    Jessica Marasco created an article,

    Reordering and sorting triggers

    There are two options available for organizing your triggers: reordering and sorting. Reordering will alter the order your triggers are fired. Sorting will not change the order your triggers are ...

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    Jessica Marasco created an article,

    Changing your ticket ID starting number

    By default your Zendesk Support ticket ID will start at 1, then increase. If you want your ticket IDs to begin at another number, you can manually set the starting number for the ticket ID counter...

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    Jessica Marasco created an article,

    Analyzing Zendesk Talk activity with Explore dashboards

    Important: The Zendesk Explore Talk dashboards are only available for Explore beta users. You can sign up for the Explore beta here. In Explore, you can easily analyze your call data using your...

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    Jessica Marasco created an article,

    Adding drill in to your Insights reports

    In Insights, you can use the drill-in feature to dig deeper into your Insights data. Drill in is available on some Insights pre-built dashboard reports and can be added to your own custom Insights...