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Jessica Marasco

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Activity overview

Latest activity by Jessica Marasco
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    Jessica Marasco created an article,

    Printing reports in Insights

    In Insights, you can open and print an individual report in a dashboard. If you would like to print a dashboard tab, see Downloading a dashboard tab as a PDF. To print an individual report In Ins...

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    Jessica Marasco created an article,

    Building custom reports in Insights

    You can create your own custom reports in Insights. For information on creating custom metrics and dashboards, see Creating custom metrics and Creating dashboards in Insights. You can also watch ...

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    Jessica Marasco created a post,

    Guidelines for writing community tips

    Community tips provide the community with problem solutions, unique ways to utilize features, and new practices. Your tips help give Zendesk insight on real-world customer setup and implementation...

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    Jessica Marasco commented,

    Thanks for sharing your scary ticket stories everyone! If you haven't already please email community@zendesk.com to redeem your swag.  

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    Jessica Marasco created an article,

    About Zendesk Support plan types

    This article lists the current and legacy Zendesk Support plans and includes information on how to view the features available for Zendesk Support plans. Zendesk plans pr...

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    Jessica Marasco created an article,

    Zendesk Insights recipes reference (Professional and Enterprise)

    This article contains recipes for the following categories: Agents First reply time Satisfaction and SLA Tickets Time tracking Tags Support tech notes For more help with Insights, see Insights r...

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    Jessica Marasco created an article,

    About the Zendesk Benchmark and how to opt-in

    The Zendesk Benchmark is one of the easiest ways to measure customer satisfaction. You can compare your key metrics to key metrics from thousands of other organizations. This article provides an ...

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    Jessica Marasco created an article,

    SLA resources

    Service Level Agreements, or SLAs, are agreed upon measures of the average response and resolution times that your support team delivers to your customers. Providing support based on service-levels...

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    Jessica Marasco created an article,

    SLA reporting dashboard overview (Professional and Enterprise)

    The SLA reporting dashboard enables you to easily view how well you are meeting your SLA policies. This dashboard breaks down your SLA metrics by policy, time, and status, so you can identify...

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    Jessica Marasco created an article,

    Insights metrics reference (Professional and Enterprise)

    This article provides definitions for metrics and metric filters for creating Insights reports. For more information on Insights, see Insights resources. For information on other reporting object...