Alex Bakula-Davis
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Latest activity by Alex Bakula-Davis-
Alex Bakula-Davis commented,
Is it possible to get metrics on knowledge base sections or categories? I know I can see the number of views an article has, but I'd love to see what sections are getting clicked into the most.
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Alex Bakula-Davis commented,
+1 to Amy's question about reporting! It would be great to quantify the time savings this gets us. Any tips on how to structure articles to pull better results? We use Answer Suggestion, and the ...