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Peter Godden

We've built an arsenal of awesome apps that expand what's possible in Zendesk @ https://sweethawk.co/

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Latest activity by Peter Godden
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    Peter Godden commented,

    I would also like to be able to slice my reports based on a value entered into a numeric field or text field. The use case is that you may have several tickets all relating to the same project. Bei...

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    Peter Godden commented,

    Hi all, there seems to be a few people here that need down-to-the-minute actions on tickets rather than once an hour. We've build an app that provides a solution for this requirement. It's called T...

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    Peter Godden commented,

    Hi all, we've built an app that solves this use-case. It's called Timers and is available on the Zendesk marketplace. It lets you define down-to-the-minute actions on tickets. Amongst many other wo...

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    Peter Godden commented,

    Hi all, we've build an app that solves this use-case. It's called Timers and is available on the Zendesk marketplace. It lets you define down-to-the-minute actions on tickets :-)

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    Peter Godden commented,

    We've one-upped the solution I posted about this a couple of months ago and have released a new Zendesk app called Notify. It lets you define all the details of when, what and who will receive popu...

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    Peter Godden commented,

    Hi all, as part of the SweetHawk paid apps offering, we’ve put together a kb article & video on how to create custom popup notifications in Zendesk here: https://support.sweethawk.co/hc/en-us/artic...

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    Peter Godden created a post,

    Attaching calendar events to tickets

    Problem:    Some processes require attaching calendar events to tickets such as change management, scheduling work to be completed, customer consultation visits etc. Wouldn’t it be great if this w...

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    Peter Godden commented,

    Hi there, There are now two calendar apps available on the app store that could give you this functionality, TeamCal and Calendar . Also, here's a link to a video of the Calendar app's functionalit...