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Peter Godden

We've built an arsenal of awesome apps that expand what's possible in Zendesk @ https://sweethawk.co/

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Activity overview

Latest activity by Peter Godden
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    Peter Godden commented,

    There is a new app now available on the Zendesk Marketplace that allows you to schedule recurring tickets all within the Zendesk user interface, meaning that you do not need to 'swivel chair' betwe...

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    Peter Godden commented,

    There is a new app now available on the Zendesk Marketplace that allows you to schedule recurring tickets all within the Zendesk user interface, meaning that you do not need to 'swivel chair' betwe...

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    Peter Godden commented,

    There's an app that now solves this nicely on the Zendesk marketplace called Recurring Tickets. You just define at what interval you want the ticket created at, then set the details of the ticket...

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    Peter Godden commented,

    I would also like to be able to slice my reports based on a value entered into a numeric field or text field. The use case is that you may have several tickets all relating to the same project. Bei...

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    Peter Godden commented,

    Hi all, there seems to be a few people here that need down-to-the-minute actions on tickets rather than once an hour. We've build an app that provides a solution for this requirement. It's called T...

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    Peter Godden commented,

    Hi all, we've built an app that solves this use-case. It's called Timers and is available on the Zendesk marketplace. It lets you define down-to-the-minute actions on tickets. Amongst many other wo...

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    Peter Godden commented,

    Hi all, we've build an app that solves this use-case. It's called Timers and is available on the Zendesk marketplace. It lets you define down-to-the-minute actions on tickets :-)

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    Peter Godden commented,

    We've one-upped the solution I posted about this a couple of months ago and have released a new Zendesk app called Notify. It lets you define all the details of when, what and who will receive popu...

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    Peter Godden commented,

    Hi all, as part of the SweetHawk paid apps offering, we’ve put together a kb article & video on how to create custom popup notifications in Zendesk here: https://support.sweethawk.co/hc/en-us/artic...

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    Peter Godden created a post,

    Attaching calendar events to tickets

    Problem:    Some processes require attaching calendar events to tickets such as change management, scheduling work to be completed, customer consultation visits etc. Wouldn’t it be great if this w...