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Sarah Wetzel

  • Total activity
    51
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Activity overview

Latest activity by Sarah Wetzel
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    Sarah Wetzel commented,

    1. Support
    2. ...
    3. Workflows
    4. Setting up Guided mode

    Hi! We've been using Guided Mode for about a month, and very sporadically we have agents reporting that they're not being placed in older tickets, instead newer ones. There's not really a way for u...

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    • Sarah Wetzel
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    Sarah Wetzel commented,

    1. Community
    2. Feedback on Support
    3. Facebook Ads Comments

    Hi Nicole, So just to confirm I understood correctly - NO comments will be received through Zendesk (neither as a new individual ticket nor as a public comment on the post's ticket) if a dark post ...

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    • Sarah Wetzel
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    Sarah Wetzel commented,

    1. Community
    2. Feedback on Support
    3. Facebook Ads Comments

    Hi,  I'm a bit confused. You say that ad comments are not a supported feature yet, however I see the option to activate this when connecting our Facebook page: See the last option, include unpublis...

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    • Sarah Wetzel
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    Sarah Wetzel commented,

    1. Community
    2. Support Q&A
    3. Using customer satisfaction in Social Media

    Hello! There have been some releases by Twitter related to CSAT in their API (https://developer.twitter.com/en/docs/direct-messages/customer-feedback). Other third party tools have made this functi...

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    • Sarah Wetzel
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    • 2 votes
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    Sarah Wetzel commented,

    1. Chat
    2. ...
    3. Social messaging
    4. Why aren't new comments from Facebook posts or ads being added to tickets?

    If someone comments on a post after the 7-days, does it create a new ticket? Or it doesn't appear in Zendesk at all?

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    • Sarah Wetzel
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    Sarah Wetzel commented,

    1. Chat
    2. ...
    3. Social messaging
    4. Setting up your Twitter channel

    Yes, when are public tweet replies going to have the 280 characters? This is already available in the open Twitter API so it should be available in any 3rd party platform. Thanks!

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    • Sarah Wetzel
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    • 1 vote