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Sarah Wetzel

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Latest activity by Sarah Wetzel
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    Sarah Wetzel commented,

    Hi! We've been using Guided Mode for about a month, and very sporadically we have agents reporting that they're not being placed in older tickets, instead newer ones. There's not really a way for u...

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    Sarah Wetzel commented,

    Hi Nicole, So just to confirm I understood correctly - NO comments will be received through Zendesk (neither as a new individual ticket nor as a public comment on the post's ticket) if a dark post ...

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    Sarah Wetzel commented,

    Hi,  I'm a bit confused. You say that ad comments are not a supported feature yet, however I see the option to activate this when connecting our Facebook page: See the last option, include unpublis...

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    Sarah Wetzel commented,

    Hello! There have been some releases by Twitter related to CSAT in their API (https://developer.twitter.com/en/docs/direct-messages/customer-feedback). Other third party tools have made this functi...

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    Sarah Wetzel commented,

    If someone comments on a post after the 7-days, does it create a new ticket? Or it doesn't appear in Zendesk at all?

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    Sarah Wetzel commented,

    Yes, when are public tweet replies going to have the 280 characters? This is already available in the open Twitter API so it should be available in any 3rd party platform. Thanks!