Andrea Rodriguez
CD Baby Quality Analysis
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Activity overview
Latest activity by Andrea Rodriguez-
Andrea Rodriguez commented,
I second what Peter said. Due to COVID, we've had to update our process timeline and that specific timeline is scattered across multiple articles. I just figured out I can add the placeholder in ou...
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Andrea Rodriguez commented,
The formatting to use to add hyperlinks is this: **[Text to hyperlink ](https://website.arg)** I stumbled upon it editing copy on another placeholder that had a hyper link. Now, I just need a list ...
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Andrea Rodriguez commented,
The formatting to use to add hyperlinks is this: **[Text to hyperlink ](https://website.arg)** I stumbled upon it editing copy on another placeholder that had a hyper link. Now, I just need a list ...
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Andrea Rodriguez commented,
I think this would be a great feature. In addition, it'd be nice to be able to filter the content cues by user role: agent vs end user. Right now they are all mixed so I have to blindly sift throug...
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Andrea Rodriguez commented,
Hi Daniel, I disabled the legacy Chat widget in Guide and activated the Web Widget instead and the widgets overlap. Disabled via Guide (how it normally looks) With the Widget enabled vi Zende...
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Andrea Rodriguez commented,
Our company uses a third-party AI bot, Ada. Chat is only enabled when a client gets escalates to a live agent via chat. Currently, we have the chat enabled in Guide under integrations, but the not ...
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Andrea Rodriguez created a post,
Auto activation of forms much like the "publish date" in Guide Enterprise for articles
Hi there, We just upgraded to Guide Enterprise and I am so excited! I love the Team Publishing feature and setting publish dates is going to save my team so much time! Like many companies, some se...
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Andrea Rodriguez commented,
I second that. All our metrics are set Sun-Sat and we'd have to do a lot of manual adjustments to get it to work with our data as well.
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Andrea Rodriguez commented,
We currently support three languages (English, Spanish and Portuguese) and we have three different Facebook profiles where we received PM messages that integrate into Zendesk. however, the language...
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Andrea Rodriguez commented,
I know this is a newb question, but what would be the difference between "Ticket Status is New" vs "Ticket is Created"? (By default, aren't all created tickets New?) And why would I choose one over...