Andrea Rodriguez

1. Community
2. Zendesk Guide EAP - Content Blocks
3. How do I provide feedback for the Content Blocks EAP?

I'd like to get confirmation that scheduling an article to publish is not possible if it has a content block? Is this correct? Use Case: We are about to unveil a new service in August and we're pub...

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• Andrea Rodriguez
• Created June 24, 2021 22:13
• 0 votes

1. Explore
2. ...
3. Building and customizing queries
4. Can I report on side conversations in Explore?

I agree with this. We are piloting side conversations with a small group of people before we roll it out to the larger team, however, I'd like to see reporting on how well each subset of the larger...

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• Andrea Rodriguez
• Created April 27, 2021 21:32
• 1 vote

1. Community
2. Feedback on Support
3. Add ability to have hyperlinks in the ticket form

I'd like to put a vote for this too. We have multiple forms that require different types of instructions and it would be nice to be able to include a hyperlink to the specific articles. The links a...

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• Andrea Rodriguez
• Created March 11, 2021 17:30
• 0 votes

1. Community
2. Zendesk Guide EAP - Content Blocks
3. How do I provide feedback for the Content Blocks EAP?

Hi Katarzyna Karpinska, I'd love to chat about our use case! Especially in light that those translations will eventually be translated, it would be nice to have a way to remove those and keep this ...

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• Andrea Rodriguez
• Created November 10, 2020 16:03
• 0 votes

1. Community
2. Zendesk Guide EAP - Content Blocks
3. How do I provide feedback for the Content Blocks EAP?

Hi Katarzyna, Thanks so much for following up. I'd done just that now and added the content blocks for each article per translation.  I do have another question: how do we delete existing content b...

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• Andrea Rodriguez
• Created November 09, 2020 22:26
• 0 votes

1. Community
2. Zendesk Guide EAP - Content Blocks
3. How do I provide feedback for the Content Blocks EAP?

I cannot find the answer in the documentation. I am unclear how this works with our translated articles. I was able to place the content across multiple articles. This is super exciting and will sa...

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• Andrea Rodriguez
• Created November 02, 2020 22:08
• 0 votes

1. Guide
2. ...
3. Supporting multiple languages in Help Center (Guide Professional and Enterprise)
4. Changing your help center design based on your end user language

I second what Peter said. Due to COVID, we've had to update our process timeline and that specific timeline is scattered across multiple articles. I just figured out I can add the placeholder in ou...

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• Andrea Rodriguez
• Created May 06, 2020 23:48
• 0 votes

1. Community
2. Feedback on Support
3. Embedding hyperlinks in dynamic content

The formatting to use to add hyperlinks is this: **[Text to hyperlink ](https://website.arg)** I stumbled upon it editing copy on another placeholder that had a hyper link. Now, I just need a list ...

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• Andrea Rodriguez
• Created February 19, 2020 18:56
• 1 vote

1. Community
2. Feedback on Guide
3. Content Cues from Help Center searches

I think this would be a great feature. In addition, it'd be nice to be able to filter the content cues by user role: agent vs end user. Right now they are all mixed so I have to blindly sift throug...

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• Andrea Rodriguez
• Created February 03, 2020 19:55
• 0 votes

1. Explore
2. ...
3. Explore basics
4. What day is the start of the week for Explore's week attributes?

I second that. All our metrics are set Sun-Sat and we'd have to do a lot of manual adjustments to get it to work with our data as well. 

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• Andrea Rodriguez
• Created June 11, 2019 20:29
• 0 votes