Andrea Rodriguez
CD Baby Quality Analysis
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Activity overview
Latest activity by Andrea Rodriguez-
Andrea Rodriguez created a post,
Possible Publishing Bug
Hi there, We have a HUGE update/publish happening tomorrow at our Help Center. This Help Center is translated into two additional languages: Spanish and Portuguese. Upon looking at a last-minute ...
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Andrea Rodriguez commented,
The formatting to use to add hyperlinks is this: **[Text to hyperlink ](https://website.arg)** I stumbled upon it editing copy on another placeholder that had a hyper link. Now, I just need a list ...
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Andrea Rodriguez commented,
The formatting to use to add hyperlinks is this: **[Text to hyperlink ](https://website.arg)** I stumbled upon it editing copy on another placeholder that had a hyper link. Now, I just need a list ...
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Andrea Rodriguez commented,
Hey Sophie, It's all pacific standard time, but one thing I did notice just this morning (and is included in the screenshot I provided so you can see) it says "PDT". I looked that up and it's Pacif...
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Andrea Rodriguez commented,
I have been scheduling articles for a specific day and time in advance: March 31st 8am. However, when I look at the little green box (as seen above), the date and time published are off by an hour....
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Andrea Rodriguez commented,
I think this would be a great feature. In addition, it'd be nice to be able to filter the content cues by user role: agent vs end user. Right now they are all mixed so I have to blindly sift throug...
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Andrea Rodriguez created a post,
Bulk Unpublishing using Schedules with Guide Enterprise
We are super excited to be testing the unpublishing feature in our Guide. Setting up a schedule is super intuitive. However, we had a use case in the last 24 hours where this new feature falls a bi...
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Andrea Rodriguez commented,
Hi Daniel, I disabled the legacy Chat widget in Guide and activated the Web Widget instead and the widgets overlap. Disabled via Guide (how it normally looks) With the Widget enabled vi Zende...
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Andrea Rodriguez commented,
Our company uses a third-party AI bot, Ada. Chat is only enabled when a client gets escalates to a live agent via chat. Currently, we have the chat enabled in Guide under integrations, but the not ...
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Andrea Rodriguez created a post,
Auto activation of forms much like the "publish date" in Guide Enterprise for articles
Hi there, We just upgraded to Guide Enterprise and I am so excited! I love the Team Publishing feature and setting publish dates is going to save my team so much time! Like many companies, some se...