Andrea Rodriguez
CD Baby Quality Analysis
- Total activity 22
- Last activity
- Member since
- Following 0 users
- Followed by 0 users
- Votes 1
- Subscriptions 11
Activity overview
Latest activity by Andrea Rodriguez-
Andrea Rodriguez commented,
I second that. All our metrics are set Sun-Sat and we'd have to do a lot of manual adjustments to get it to work with our data as well.
-
Andrea Rodriguez commented,
We currently support three languages (English, Spanish and Portuguese) and we have three different Facebook profiles where we received PM messages that integrate into Zendesk. however, the language...
-
Andrea Rodriguez commented,
I know this is a newb question, but what would be the difference between "Ticket Status is New" vs "Ticket is Created"? (By default, aren't all created tickets New?) And why would I choose one over...
-
Andrea Rodriguez commented,
We think this is a great feature (since our clients frequently send us their direct deposit information!) However we work with UPC bar codes and EAN (which are either 12-13 digits long) and we are...
-
Andrea Rodriguez commented,
Is there an app or a way to generate a tinier URL? We'd like to trim it down and can use tinyurl, but we were hoping to still maintain our domain in that teeny tiny URL. Thanks! Andrea
-
Andrea Rodriguez commented,
Is there a way to un-promote articles in bulk? We used this for a very specific reason that did not work out so we need to un-promote most of the articles now.
-
Andrea Rodriguez commented,
I love logs! But normally I'm investigating an issue. Is there any talk about adding a search option or a date range option? I"m currently going through each page one by one looking for who updated...
-
Andrea Rodriguez commented,
Same here! We'd love to have a clone feature on the HC articles as well.
-
Andrea Rodriguez commented,
I we leave an internal note with an attachment (and image), will the end user/customer see that attachment? Basically, its agents who want to internally communicate w/o the end user seeing their co...
-
Andrea Rodriguez created a post,
Viewing Satisfaction comment date
Is there a way to get the date the satisfaction survey was answered on a ticket form? I do bi-monthly audits of tickets marked as unsatisfactory and it helps me to to follow the chain of events if ...