Kristin Stroobosscher
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Activity overview
Latest activity by Kristin Stroobosscher-
Kristin Stroobosscher commented,
I actually did end up making a report using the tickets event model shortly after I created this thread, but I left the thread up to see if there was some simpler way that I missed... I guess not :...
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Kristin Stroobosscher created a post,
Time Since Last Status Change
I'm looking for a way to create a metric to give me the time elapsed since the status (specifically, pending) was last changed. Any ideas?
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Kristin Stroobosscher commented,
What I've done in this case is to export the data into Excel, hide the rows of all previous months, and then just create and display a line chart using those months. There isn't a way to do it this...
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Kristin Stroobosscher commented,
Hi Manish, Yep, it's a quick fix. Under How you will change Date (Event) to Month/Year (Event).
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Kristin Stroobosscher commented,
Hi Sean, Are you trying to get the % of tickets solved on days 1 OR 2 OR 3 divided by all of your solved tickets? That would make your denominator the # Solved Tickets metric, if that's the case, I...
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Kristin Stroobosscher commented,
@Eugene, while your metric works as expected, it doesn't give me the result that I would like. In order to calculate my backlog, I would need to have the runsum from all time, which would be the on...
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Kristin Stroobosscher commented,
Hi Eugene, Perhaps I missed something, but the purpose of the backlog metric is to take all historical created/solved data to display a full runsum that gives you a current backlog. By not includin...
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Kristin Stroobosscher commented,
Thanks, Wes, that's great!
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Kristin Stroobosscher commented,
Hi, I'm wondering if there is a way to have users who post content to Community appear as anonymous to other users. Or, at least, anonymize them enough so that there isn't a way for a different use...
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Kristin Stroobosscher commented,
Not allowing customization of ticket types seems strange, since so many of us have different needs. I know this can be complemented with custom fields, but it's so hard to accurately describe what ...