Chris Boxsell
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Total activity37
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Last activity
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Member since
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Following0 users
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Votes20
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Activity overview
Latest activity by Chris Boxsell-
Chris Boxsell commented,
I still fail to see what Agents of any type has to do with any of this. This cost for light agents is something I have not seen but it isn't an isssue for us. Light Agents can only work on tickets...
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Chris Boxsell commented,
Sorry Lachlan but light agents are free. Everything about your comment is incorrect. All that can happen is an account be added to a ticket whatever the status of that account. For us we just want ...
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Chris Boxsell commented,
Hi Pierre, I am looking at what Graeme Carmichael did but if you have a better method it would be much appreciated. What gets me is that Zendesk are doing nothing about this. Thank you for spendin...
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Chris Boxsell commented,
So 7 years in and still this functionality does not exist.. This is very common with Zendesk. It is simple, we receive a ticket from a notification group that does not receive replies. I want to s...
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Chris Boxsell commented,
These mean nothing to me but I will investigate. In the end Zendesk optimization gets thrown into the too hard basket.
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Chris Boxsell commented,
I can't believe the length of this post and the fact that 4 years later the ability to remove CC's via a trigger isn't available. It is simple really, my first step is to review the ticket, if appr...
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Chris Boxsell commented,
Yes the drop down box on all email received events that allowed us to view original email is gone. Not good please bring it back.
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Chris Boxsell commented,
@Brent, thanks that is what I am doing. It looks like there is only a total time spent value and that's all so there is no value for each month that we can use. If your ticket does not complete wit...
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Chris Boxsell commented,
Thanks this is great, what about if you want to bill on a monthly basis not just when a ticket is resolved. We would then need the time spent for that month to be billed not the total time.
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Chris Boxsell commented,
Once again I am shocked, for us brands are independent from each other. We do not want users from brand A logging into brand B etc and we also do not want users from brand A accessing ticket forms ...