Robert Jerina
- Total activity 69
- Last activity
- Member since
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Activity overview
Latest activity by Robert Jerina-
Robert Jerina commented,
@ekeegan - instead of clicking the down arrow, click the "Edit 2 ticket(s)" button.
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Robert Jerina commented,
All this time and still no search feature for bulk deleting end users...
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Robert Jerina commented,
But also not such a huge help because there is no way to bulk edit those users still from the search.
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Robert Jerina created a post,
Turn off automatic account creation for end users?
AnsweredCurrent our Zendesk is configured to automatically create accounts for end-users, like when they are CC'ed on tickets. Is there a way to turn off this automatic account creation? Basically how our ...
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Robert Jerina commented,
Yeah I'm not tooting our own horn either, we actually have a very low amount of negative feedback. Mostly because we're a smaller company working with a few select people inside of other larger com...
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Robert Jerina commented,
Still no change to this awful bulk delete. Not only is the list paginated, but you can't select multiple users on multiple pages and delete at once. It will only do anything with the users you have...
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Robert Jerina commented,
Yeah we definitely don't expect to be at 100%, but when 100% of our negative satisfaction clicks in the last month are all verified miss clicks, that becomes a little enraging. Having more ability ...
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Robert Jerina commented,
Nicole: No. That would be incomplete and therefor wouldn't even be recorded, which is fine. If they really want to leave positive or negative feedback, they should be taking the time to help us und...
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Robert Jerina commented,
When a ticket is solved, the customer get's an e-mail notifying them that it has been solved with the two simple links "Good, I'm satisfied" and "Bad, I'm unsatisfied". We just got another one. Two...
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Robert Jerina commented,
I think we would rather customers provide us feedback in the first place on why they feel they are unsatisfied rather than Zendesk just making it as bad because they clicked a link. 95% of our bad ...