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Jill Godsey

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Latest activity by Jill Godsey
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    Jill Godsey commented,

    I re-ran the test (I had deleted the first round of tickets) and got this result.  The second and third reply don't have the same group/brand. 

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    Jill Godsey commented,

    Here is my trigger:  Brand is No Reply, Ticket is Updated, Status Closed.   From Zendesk, I originated an email to my personal email address.  From my email account, I replied to the message six ti...

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    Jill Godsey commented,

    We use a macro that has "Do not reply" as the brand.  When a customer tries to reply, our trigger recognizes the brand and marks the ticket closed.  HOWEVER, if the customer replies 2..3...4 or mor...