Scott Rosenlof

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Latest activity by Scott Rosenlof
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    Scott Rosenlof created a post,

    Set SLA key word search

    Hey Community, I might be making this a lot more difficult than necessary.  Ok, here's my dream.  I create trigger/automation that looks for key words or phrases in incoming ticket then places cust...

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    Scott Rosenlof commented,

    I also want to put my vote in the ring for this, pun not intended :).  Having the ability to ring all available agents at once makes for a much quicker response to our customers.

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    Scott Rosenlof commented,

    Is it possible to set an agent to automatically go back online after a call?  Or do thy have to click available?