Scott Rosenlof
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Activity overview
Latest activity by Scott Rosenlof-
Scott Rosenlof created a post,
Set SLA key word search
Hey Community, I might be making this a lot more difficult than necessary. Ok, here's my dream. I create trigger/automation that looks for key words or phrases in incoming ticket then places cust...
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Scott Rosenlof commented,
I also want to put my vote in the ring for this, pun not intended :). Having the ability to ring all available agents at once makes for a much quicker response to our customers.
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Scott Rosenlof commented,
Is it possible to set an agent to automatically go back online after a call? Or do thy have to click available?
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Scott Rosenlof commented,
Help! Everytime I try to attach my .json file and click on save, nothing happens. It's not creating the account. I'm not getting any error messages. It just doesn't save.