Maggie Ungerboeck
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Activity overview
Latest activity by Maggie Ungerboeck-
Maggie Ungerboeck commented,
Hi Nilesh, I am far from a developer so will leave those suggestions to the experts:) However, there is some information on controlling the display of our subsections in this article https://suppor...
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Maggie Ungerboeck commented,
Hi Melissa, Thanks for the additional information - it was very helpful. It sounds like you publish your draft articles and select Managers and Agents from the Visible To drop-down on the article....
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Maggie Ungerboeck commented,
Hi Melissa, The Mark as draft on a section looks like this: To clarify a few things: When you say internal users, are these agents and light agents in Zendesk? When you say external users, are th...
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Maggie Ungerboeck commented,
Hi Melissa, Completely understand - don't want to be sending bad links out or having to fill your help center with empty articles. Is it possible that the section is set to Draft (Mark as draft ch...
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Maggie Ungerboeck commented,
Hi Melissa, Where are they searching to get the unpublished articles? In the Help Center or somewhere else? Thanks, Maggie
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Maggie Ungerboeck commented,
Hi Nilesh, I answered your question on this thread - https://support.zendesk.com/hc/en-us/articles/360002113288 in case anyone else runs across this. Thanks, Maggie
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Maggie Ungerboeck commented,
Hi Nilesh, To add subsections, go into your Guide admin and click on Arrange Content. Click into the Category and then into the Section you want the subsection in. You can then click Add section. Y...
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Maggie Ungerboeck commented,
Hi Stef, You'd want to create a user segment based on a tag that you put on the Managers. Then you can apply that user segment to the articles and your internal staff with the tag would be able to ...
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Maggie Ungerboeck commented,
Hi Kinjal, You have officially surpassed my technical expertise:) I understand what you are trying to do and although I am sure it is possible, I'm not familiar enough with coding to know how to do...
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Maggie Ungerboeck commented,
Hi Kinjal, You'll need to add a Community Topic. In your main guide screen, click the Add drop-down and select Add community topic. You should then have a Community link on your main Guide page t...