Maggie Ungerboeck

1. Community
2. Guide Q&A
3. Published articles in Guide changing to Draft status unexpectedly

Hi Liz! This is something that took a while for me to get used to - when you publish an article, it goes to a Published status. If you make changes to the article, the version you published is stil...

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• Maggie Ungerboeck
• Created September 30, 2020 16:04
• 1 vote

1. Guide
2. ...
3. Working with articles in the knowledge base
4. Reviewing, approving, and publishing articles with Team Publishing (Guide Enterprise)

Hi Chris, The available Zendesk statuses aren't customizable. I've run into needing something like this a few times and have used the Assign feature to assign myself the article and then add the in...

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• Maggie Ungerboeck
• Created September 28, 2020 15:46
• 0 votes

1. Community
2. Feedback on Guide
3. Change Save button/icon in Article Editor view: issue with Work in Progress articles

I support this suggestion! We have a similar situation except our content contributors don't realize they need to select Submit for Review so they save the drafts and come back a few weeks later as...

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• Maggie Ungerboeck
• Created September 23, 2020 16:28
• 0 votes

1. Guide
2. ...
3. Self-service best practices
4. Best practices: Creating a site map for your Help Center

Sorry Romain that it didn't work. I didn't realize you were looking for the attachment URL - I don't have a suggestion for that. Thanks,Maggie

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• Maggie Ungerboeck
• Created September 21, 2020 15:53
• 0 votes

1. Guide
2. ...
3. Self-service best practices
4. Best practices: Creating a site map for your Help Center

Hi Romain, If you click the Preview button on the article, copy the URL up to and including the article ID. This gives you the article URL.Example Preview URL: https://yourdomain.com/hc/en-us/artic...

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• Maggie Ungerboeck
• Created August 17, 2020 17:27
• 0 votes

1. Community
2. Guide Q&A
3. Where's the article feedback button?

Yes, that's it. It does sound like there is custom code causing this to not show then. 

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• Maggie Ungerboeck
• Created August 13, 2020 21:53
• 0 votes

1. Community
2. Guide Q&A
3. Where's the article feedback button?

Hi Chuck, If you are using the standard Zendesk Copenhagen theme, make sure you have the Follow element checked: 1. From within Guide, click the Guide Admin link. 2. Click the Customize Design (eye...

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• Maggie Ungerboeck
• Created August 12, 2020 18:40
• 0 votes

1. Community
2. Guide Q&A
3. Add a green icon in a line in the article

Hi, Can you include a screenshot of what the icon looks like in the article and then also a screenshot of your article source code? That might help troubleshoot what is going on.  Thanks! Maggie

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• Maggie Ungerboeck
• Created August 04, 2020 18:55
• 0 votes

1. Community
2. Gather Q&A
3. Importing Followers to a Community Topic

Hi Kristina, Unfortunately, there is no way to force a subscribe but I can understand the need for it. There is a similar request in the Gather Feedback community that you could vote for and add yo...

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• Maggie Ungerboeck
• Created August 04, 2020 18:40
• 0 votes

1. Community
2. Guide Q&A
3. Knowledge base organization with page label for FAQs

Hi Sophie, I think it all depends on how you think people will use your Help Center to best know where the FAQ articles should reside. Will people be browsing in the help center or searching? Do pe...

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• Maggie Ungerboeck
• Created July 30, 2020 15:22
• 0 votes