Maggie Ungerboeck
- Total activity 211
- Last activity
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Activity overview
Latest activity by Maggie Ungerboeck-
Maggie Ungerboeck commented,
Hi Mary, Yes, a drop-down list of users displays once you type @ and begin typing their name. See below for a screen shot of what happened when I typed @Maggie Ungerboeck: Thanks,Maggie
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Maggie Ungerboeck commented,
We use Gather for users of our software to connect and post questions to each other. We initially started with just one forum (category) but after receiving user feedback, we created forums that we...
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Maggie Ungerboeck commented,
Hi, Management permissions is where you configure the View/Edit and Publish permission so you are in the right place. You can create additional segments of your staff members (in the User segments ...
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Maggie Ungerboeck commented,
Hi Keith, I did a quick test and was able to successfully submit a ticket using Edge. I'm on version Microsoft Edge 42.17134.1.0 which is the second most current version. Maybe check what version y...
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Maggie Ungerboeck commented,
Hi Linda, If an end user does not have access to all the articles in a section, then the end user does not see the section at all. If the end user doesn't have access to any articles in a category,...
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Maggie Ungerboeck commented,
Hi Linda, The segmentation is on the article level (it used to be on the section level but that was removed when they added the article level segmentation) so you could get to what you are looking ...
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Maggie Ungerboeck commented,
Hi Nerea, I don't work for Knowledge Print but do use the app - I'd email support@kolibridigital.com. It's been a while since I did the trial but I don't remember being charged for it when my free ...
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Maggie Ungerboeck commented,
Hi Serge, Do you have articles that have been published? Draft articles won't show in the Guide - you can see them in the back end but you won't see them when going into the guide. Are you using Us...
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Maggie Ungerboeck commented,
Glad that worked for you! Those are permissions that come standard with Zendesk - I ended up deleting them since I had mine set up a little differently. If you aren't using them, no reason you can'...
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Maggie Ungerboeck commented,
Hi Melody, Do you have Guide Enterprise? It's at this product level that you can have control on the edit and publish levels. If you go into your Guide Admin and click on the User permissions butto...