Maggie Ungerboeck
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Total activity411
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Last activity
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Member since
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Following0 users
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Followed by4 users
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Votes48
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Subscriptions173
Activity overview
Latest activity by Maggie Ungerboeck-
Maggie Ungerboeck commented,
Hi Christopher, There isn't anything automatic built in for Gather posts to be removed at a certain date and time. You'd have to do it manually. There is an option to schedule an unpublish of an ar...
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Maggie Ungerboeck commented,
Hi Inga, You can use user segments to accomplish this as well but it also requires Zendesk Professional or Enterprise. Here's some more information on what they are and how to use them: https://sup...
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Maggie Ungerboeck commented,
Hi Joe, I can't speak to your second question but for your first question, your changes are not overwritten. Once you customize the theme, it is no longer a standard theme so any Zendesk updates do...
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Maggie Ungerboeck commented,
Hi, My guess is that these are either article categories or community topics. If you go into your Guide Admin, you can click on Arrange Articles and you can see a list of all your Categories. If yo...
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Maggie Ungerboeck commented,
Hi Molly, Our company has been using Gather for over 5 years. Happy to connect and share our experience. Thanks, Maggie
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Maggie Ungerboeck commented,
Hi Kelsey, Once you customize the theme, then you don't get the automatic theme updates from Zendesk. Thanks,Maggie
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Maggie Ungerboeck commented,
Agree that the double-pay would be a detractor for us. I'd like just a simple poll tool built in - we don't need anything that complex for our polling needs.
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Maggie Ungerboeck commented,
Hi Chris, Do you know what level Guide plan you are on? The Lite plan lets you manage access for public and signed in (registered) users but the Professional and Enterprise plans lets you manage ac...
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Maggie Ungerboeck commented,
Hi Marie, You are correct that user segments give permission to view those articles where the user segment is assigned so then by default, any users not a part of that segment do not have access. ...
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Maggie Ungerboeck commented,
Hi, There isn't a way to do this by default in Zendesk but if you have some coding expertise or have access to a developer, there is a solution that may work for you: https://support.zendesk.com/hc...