Maggie Ungerboeck
- Total activity 236
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Activity overview
Latest activity by Maggie Ungerboeck-
Maggie Ungerboeck commented,
Is this only when using incognito mode in Chrome? I can do some more testing if that's the case - I only did a simple test to see if anything obvious stood out to me. We use jpegs in our articles a...
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Maggie Ungerboeck commented,
Hi Luis, I've had this happen randomly and had to re-import the photos and then they worked. It's been a few years though since that has happened. Are you using the Insert Image function to bring t...
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Maggie Ungerboeck commented,
Hi, If you go to the home_page.hbs, you can add the <a href=></a> tags where ever you need the link - you shouldn't need to use the Zendesk template language. For a simple example with the Copenha...
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Maggie Ungerboeck commented,
Hi Chris, They should be able to click Forgot my password on the login screen to get an email to reset their password. When we create accounts in the back end, this is the process we use for users ...
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Maggie Ungerboeck commented,
Hi Jason, We filter forms based on user segment. I didn't write this code but this is what I found in our script.js page for hiding/showing the ticket forms. Note that hosted_location is the user s...
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Maggie Ungerboeck commented,
Hi Melody,I'm not well-versed in CSS so this was an experiment for me but I got it to work. Give this a try. Go to the syle.css page and at the top, in the body section, change $text_color to your ...
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Maggie Ungerboeck commented,
Hi Melody, If you are using the Copenhagen theme, edit the code for the home_page.hbs page. Find this: <h3>{{t 'promoted_articles'}}</h3> and replace {{t 'promoted_articles'}} with Featured Article...
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Maggie Ungerboeck commented,
Let me know what you find with the distinct email accounts and if that solves the problem. I'm curious to know the answer! Sorry I couldn't be of more help!
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Maggie Ungerboeck commented,
One thing I just found was that if the notes on the ticket are all internal, then they don't show in that CC list. Do those tickets have public replies/comments on those tickets?
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Maggie Ungerboeck commented,
Hi Matthew, Thanks for the additional info - do you use custom template pages? If you use a generic Zendesk template, are you able to see them then? Thinking it's maybe a code problem on that page....