Maggie Ungerboeck
- Total activity 244
- Last activity
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Activity overview
Latest activity by Maggie Ungerboeck-
Maggie Ungerboeck commented,
Hi, There isn't a way to go in and change the weight directly on an article. You have to play with the title and tags to try to adjust the search score but it's a lot of trial and error. Wish I cou...
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Maggie Ungerboeck commented,
Hi Ember, I do get this question from time to time. Most commonly, I create an Overview article that links out to the other articles that pertain to the subject so my product team see related artic...
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Maggie Ungerboeck commented,
Hi, Your commented out code on community_post_list_page.hbs should look like this: <!--<span class="post-to-community">{{link 'new_post' role='button' class='button-large'}}</span>--> <section clas...
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Maggie Ungerboeck commented,
Hi Florian, I responded to you in the other thread (https://support.zendesk.com/hc/en-us/community/posts/360034991373). Thanks,Maggie
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Maggie Ungerboeck commented,
Hi Florian, You can comment out the new_post code in the various community pages. For example, in the community_topic_page.hbs, search for new_post and there are two different blocks of code that i...
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Maggie Ungerboeck commented,
Hi Kasper Sørensen,This would be a feature we'd get a lot of benefit from. Our software enhancements are managed via the community so if we get a ticket with an enhancement, we have to ask them to ...
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Maggie Ungerboeck commented,
Is this only when using incognito mode in Chrome? I can do some more testing if that's the case - I only did a simple test to see if anything obvious stood out to me. We use jpegs in our articles a...
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Maggie Ungerboeck commented,
Hi Luis, I've had this happen randomly and had to re-import the photos and then they worked. It's been a few years though since that has happened. Are you using the Insert Image function to bring t...
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Maggie Ungerboeck commented,
Hi, If you go to the home_page.hbs, you can add the <a href=></a> tags where ever you need the link - you shouldn't need to use the Zendesk template language. For a simple example with the Copenha...
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Maggie Ungerboeck commented,
Hi Chris, They should be able to click Forgot my password on the login screen to get an email to reset their password. When we create accounts in the back end, this is the process we use for users ...