Maggie Ungerboeck
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Activity overview
Latest activity by Maggie Ungerboeck-
Maggie Ungerboeck commented,
Ah, good catch - that may be it. I'll do some testing and see if I can replicate that. I agree with you though if this is the behavior - a Publisher shouldn't have to save as draft to publish an ar...
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Maggie Ungerboeck commented,
Hi Harrison, I'm not seeing this same behavior - my publishers are able to publish straight from a new article and don't have to hit the draft stage. I wonder if it's how the user permissions are ...
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Maggie Ungerboeck commented,
Hi Hedda, Are the articles set to be viewed by end users? How are you doing the end user search - using a test user that you are logging in as or are you impersonating the user? What kind of error ...
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Maggie Ungerboeck commented,
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Maggie Ungerboeck commented,
Hi Akshay, This looks like a problem that crops up when you start using subsections. Here are some articles that may help with this: https://support.zendesk.com/hc/en-us/articles/360021269734 (see ...
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Maggie Ungerboeck commented,
Hi Morgan, I just received an email today for article verification and it listed three articles and then had a +2 more articles at the end to indicate there are more. So it looks like one email get...
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Maggie Ungerboeck commented,
Ah, yes, you are correct Pavel - they do have to sign in for the user segments to work. Unfortunately, it doesn't look like you can connect Community Topics to languages for non-signed in users to ...
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Maggie Ungerboeck commented,
Hi Pavel, We use user segments to manage this. We created a user segment for each language and applied the user segment to the appropriate forum. We then tag the organizations with the language so ...
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Maggie Ungerboeck commented,
We aren't using the Web Widget - we couldn't find a way to get it to work with the contextual help so we abandoned using it. Right now, we are using a web page that is being coded by our dev team (...
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Maggie Ungerboeck commented,
Hi Alan, We are in the process of doing this and are using the API. I have someone more technical than me who is working on this so I can't speak to the details but can speak to the generalities of...