Maggie Ungerboeck
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Total activity408
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Last activity
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Member since
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Following0 users
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Followed by4 users
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Votes50
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Activity overview
Latest activity by Maggie Ungerboeck-
Maggie Ungerboeck commented,
Hi, Yes, once you activate it in your live version, then it will be available to all your users. You could hide your Guide Topics by user segment but I think there will still be a Gather link on yo...
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Maggie Ungerboeck commented,
Hi Bryan, Do you have your Guide set up as well? You have to have Guide set up as that is how your users enter into the Gather product. You may have to check in on your product level for Guide to s...
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Maggie Ungerboeck commented,
Hi Rich, It is saved in Guide. You can view it from Guide by clicking the Guide Admin option next to the logged in user information. You should see it in the In Progress section on that screen. Tha...
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Maggie Ungerboeck commented,
Hi Christopher, There isn't anything automatic built in for Gather posts to be removed at a certain date and time. You'd have to do it manually. There is an option to schedule an unpublish of an ar...
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Maggie Ungerboeck commented,
Hi Inga, You can use user segments to accomplish this as well but it also requires Zendesk Professional or Enterprise. Here's some more information on what they are and how to use them: https://sup...
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Maggie Ungerboeck commented,
Hi Joe, I can't speak to your second question but for your first question, your changes are not overwritten. Once you customize the theme, it is no longer a standard theme so any Zendesk updates do...
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Maggie Ungerboeck commented,
Hi, My guess is that these are either article categories or community topics. If you go into your Guide Admin, you can click on Arrange Articles and you can see a list of all your Categories. If yo...
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Maggie Ungerboeck commented,
Hi Molly, Our company has been using Gather for over 5 years. Happy to connect and share our experience. Thanks, Maggie
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Maggie Ungerboeck commented,
Hi Kelsey, Once you customize the theme, then you don't get the automatic theme updates from Zendesk. Thanks,Maggie
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Maggie Ungerboeck commented,
Agree that the double-pay would be a detractor for us. I'd like just a simple poll tool built in - we don't need anything that complex for our polling needs.