Maggie Ungerboeck
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Total activity387
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Last activity
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Member since
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Following0 users
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Followed by3 users
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Votes46
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Activity overview
Latest activity by Maggie Ungerboeck-
Maggie Ungerboeck commented,
Hi Dawn, For the first question, the email that gets sent out is an automatic email so there isn't a way to change the content. For the second and third questions, the user doesn't need to be a gui...
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Maggie Ungerboeck commented,
Hi, Are the articles you are trying to link to at a published status? For them to show in that third tab, they do have to be at a published status. Do you also use any other languages in your help ...
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Maggie Ungerboeck commented,
Hi Liz, Yes, you can make it work this way - it's sort of how ours is set up. You assign tags to the accounts you set up that match the user segment you created and assigned to the articles. When e...
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Maggie Ungerboeck commented,
Hi Blair, We used tickets to manage content creation. We have our content creation team set up with their own roles in Zendesk so our tickets don't interfere with our Client Care Team. This allows ...
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Maggie Ungerboeck commented,
Hi Eric, There isn't anything in Guide that allows you to comment or suggest edits without updating text. I've created some other processes depending on the person I'm working with and how familiar...
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Maggie Ungerboeck commented,
Hi, Needs verification means that it has met one of the configured verification rules so someone needs to review the information in the article for accuracy. Need Verification articles have a verif...
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Maggie Ungerboeck commented,
Hi Kevin, Hopefully we can get this sorted out. When you are looking for these articles, are you looking for them through the end user Guide experience or are you looking for them in the Guide Admi...
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Maggie Ungerboeck commented,
Mary Jo Trapani - Our end users can no longer access Guide through IE because of an error on the Zendesk sign in page. If we bypass the sign in screen, then the site works with no problem. If you d...
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Maggie Ungerboeck commented,
Hi Eric, You are correct that you restrict on the article level. When Zendesk first introduced restricting Guide content, it was done on the Section level; however, they changed it a few years ago ...
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Maggie Ungerboeck commented,
Hi Bill, Looks like you are in the Guide product which uses articles, sections and categories. Topics are in the Gather (community) product. To edit a topic, you'll want to go into your community, ...