Maggie Ungerboeck
- Total activity 307
- Last activity
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Activity overview
Latest activity by Maggie Ungerboeck-
Maggie Ungerboeck commented,
Hi Edzi, If you post an article to a section, any users who have chosen to follow that section will receive an email notification but there isn't a way to post something that will automatically sen...
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Maggie Ungerboeck commented,
Hi Sharma, There isn't a bulk copy option - I just have done this by copying and pasting the content article by article. Luckily for us, it isn't something we have to do that often.
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Maggie Ungerboeck commented,
Hi Monica, I did a small test with just a few topics and posts in a sandbox environment. I turned it off and then back on and the topics and posts that were there previously were retained. Thanks! ...
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Maggie Ungerboeck created a post,
Assign Community Posts to Agents/Light Agents
We have 2 community managers who subscribe to every community topic and get an email every time a new post is made. We then take those posts and put them into Microsoft Planner and assign them to t...
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Maggie Ungerboeck commented,
Hi All, Wanted to add our use case to this thread as this would be a huge benefit in organizing our forums. I realize merging/combining posts is difficult because of the comment threads and history...
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Maggie Ungerboeck commented,
Hi All, Wanted to add my use case to this request as tagging posts would be a huge benefit to our organization. We'd use it for two purposes: To help in searching. A post may be about credit cards...
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Maggie Ungerboeck commented,
Hi Ravin Subramaniam, Unfortunately not but agree it would be great to have. Right now, we bold and italicize notes/changes so they stand out but it's not ideal. There's already a similar request i...
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Maggie Ungerboeck commented,
Hi Andrew, Not sure what template you are using but I'm not seeing this in the default Copenhagen theme provided by Zendesk. Do you know which theme you are on? Have you looked at the page code to ...
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Maggie Ungerboeck commented,
Hi Carlo, This thread and the link Brett points to may be helpful in removing the empty phrase: https://support.zendesk.com/hc/en-us/community/posts/360029294774-Flexible-hierarchy Hope that helps!...
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Maggie Ungerboeck commented,
Hi, It sounds like you have it all configured. The only thing I can think of that hides the Submit a Request link is if you are logging in as an agent or light agent so just double-check that the u...