Maggie Ungerboeck

1. Community
2. Guide - Troubleshooting and Q&A
3. ZenDesk Guide (Professional) content segmentation for end users at the Category level?

Hi Linda, If an end user does not have access to all the articles in a section, then the end user does not see the section at all. If the end user doesn't have access to any articles in a category,...

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• Maggie Ungerboeck
• Created September 10, 2019 14:46
• 1 vote

1. Community
2. Guide - Troubleshooting and Q&A
3. ZenDesk Guide (Professional) content segmentation for end users at the Category level?

Hi Linda, The segmentation is on the article level (it used to be on the section level but that was removed when they added the article level segmentation) so you could get to what you are looking ...

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• Maggie Ungerboeck
• Created September 10, 2019 14:19
• 0 votes

1. Community
2. Guide - Troubleshooting and Q&A
3. How to uninstall Knowledge Print PDF Download app

Hi Nerea, I don't work for Knowledge Print but do use the app - I'd email support@kolibridigital.com. It's been a while since I did the trial but I don't remember being charged for it when my free ...

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• Maggie Ungerboeck
• Created September 06, 2019 16:32
• 0 votes

1. Community
2. Guide - Troubleshooting and Q&A
3. No content coming through to Guide section

Hi Serge, Do you have articles that have been published? Draft articles won't show in the Guide - you can see them in the back end but you won't see them when going into the guide. Are you using Us...

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• Maggie Ungerboeck
• Created September 03, 2019 15:35
• 0 votes

1. Guide
2. ...
3. Using the knowledge base in Help Center
4. Creating management permissions to define agent editing and publishing rights (Professional and Enterprise)

Glad that worked for you! Those are permissions that come standard with Zendesk - I ended up deleting them since I had mine set up a little differently. If you aren't using them, no reason you can'...

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• Maggie Ungerboeck
• Created August 28, 2019 15:44
• 0 votes

1. Guide
2. ...
3. Using the knowledge base in Help Center
4. Creating management permissions to define agent editing and publishing rights (Professional and Enterprise)

Hi Melody, Do you have Guide Enterprise? It's at this product level that you can have control on the edit and publish levels. If you go into your Guide Admin and click on the User permissions butto...

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• Maggie Ungerboeck
• Created August 28, 2019 14:50
• 0 votes

1. Community
2. Guide - Troubleshooting and Q&A
3. Links in lower right not working - Submit As Button, Close Tab and Get Help

Hi, Here are some articles that can help you determine what theme you are using and some changes you can make to them: https://support.zendesk.com/hc/en-us/sections/206670747-Using-themes-and-custo...

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• Maggie Ungerboeck
• Created August 23, 2019 18:59
• 0 votes

1. Community
2. Guide - Troubleshooting and Q&A
3. Links in lower right not working - Submit As Button, Close Tab and Get Help

Hi Tom, Are you using a Zendesk standard theme or a customized theme? Thanks,Maggie

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• Maggie Ungerboeck
• Created August 22, 2019 21:44
• 0 votes

1. Community
2. Zendesk Guide EAP - User Segment OR tags
3. What is User Segment OR Tags?

I got this set up - easy enough to do. We haven't rolled out the change that will put the actual functionality into action yet though. Will keep you posted.  

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• Maggie Ungerboeck
• Created August 22, 2019 19:00
• 0 votes

1. Community
2. Guide - Troubleshooting and Q&A
3. Why do some access restricted topics show a lock icon and others don't

Hi Mike, If the lock is showing next to the article title, it means it's visible to Agents and managers so no external users can view it.  Thanks, Maggie

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• Maggie Ungerboeck
• Created August 15, 2019 16:16
• 0 votes