
Dan Rivero
- Total activity 14
- Last activity
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Activity overview
Latest activity by Dan Rivero-
Dan Rivero commented,
Was there a solution for this?
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Dan Rivero commented,
They do not change the status, they reply via email normally and leave as open. I am trying work around that.Thank You
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Dan Rivero commented,
I want to prevent the automation from firing if another agent replies, all our agents share tickets so I am trying to figure out a way to work with that.
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Dan Rivero commented,
Is there a way to not trigger the automation if the ticket is updated by any agent, rather than just the assignee?
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Dan Rivero commented,
Is there a way to make this work if the ticket is updated by another agent?
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Dan Rivero created a post,
Notify agents of received requests without adding them all as CC's?
I'm using the default trigger "Notify requester & agents of received request" but have a problem with every agent remaining as a CC on the tickets.I would like to be able to notify all agents of ne...
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Dan Rivero commented,
5 years and still no updates?