Dan Rivero

Total activity

13
Last activity

February 23, 2021 02:43
Member since

November 02, 2016 21:02
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2
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5

Activity overview

Latest activity by Dan Rivero

Dan Rivero commented, August 07, 2019 15:18
Was there a solution for this?
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- Dan Rivero
- Created August 07, 2019 15:18
- 0 votes
Dan Rivero commented, March 13, 2019 21:21
They do not change the status, they reply via email normally and leave as open. I am trying work around that.Thank You
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- Dan Rivero
- Created March 13, 2019 21:21
- 0 votes
Dan Rivero commented, March 13, 2019 20:35
I want to prevent the automation from firing if another agent replies, all our agents share tickets so I am trying to figure out a way to work with that.
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- Dan Rivero
- Created March 13, 2019 20:35
- 0 votes
Dan Rivero commented, March 12, 2019 15:31
Is there a way to not trigger the automation if the ticket is updated by any agent, rather than just the assignee?
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- Dan Rivero
- Created March 12, 2019 15:31
- 0 votes
Dan Rivero commented, March 12, 2019 15:24
Is there a way to make this work if the ticket is updated by another agent?
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- Dan Rivero
- Created March 12, 2019 15:24
- 0 votes
Dan Rivero commented, November 08, 2016 20:48
5 years and still no updates?
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- Dan Rivero
- Created November 08, 2016 20:48
- 0 votes

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