Dan Rivero
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Was there a solution for this?
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They do not change the status, they reply via email normally and leave as open. I am trying work around that.Thank You
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I want to prevent the automation from firing if another agent replies, all our agents share tickets so I am trying to figure out a way to work with that.
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Is there a way to not trigger the automation if the ticket is updated by any agent, rather than just the assignee?
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Is there a way to make this work if the ticket is updated by another agent?
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5 years and still no updates?