Dov Cohn
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Activity overview
Latest activity by Dov Cohn-
Dov Cohn commented,
The Tag+Field Value lock up is a terrible design. I have a field that is a list of states. I can't tag a ticket with multiple states because those tags are seen only as Field values.
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Dov Cohn commented,
We would like a webhook to update us on User account changes. We maintain our own user database and want to keep that in sync with ZenDesk. So, for example, if an end user is Created on ZD, notify ...
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Dov Cohn commented,
If i have an open ticket, and the end user would like the next public reply to be delivered to them via Text, can I do that? For example, users creates request via email to support@yourco.com, "I n...