Dov Cohn

1. Community
2. Support Q&A
3. Custom Ticket Field - Dropdown adds Tags?

The Tag+Field Value lock up is a terrible design. I have a field that is a list of states. I can't tag a ticket with multiple states because those tags are seen only as Field values.  

• View comment
• Dov Cohn
• Created September 13, 2017 14:27
• 0 votes

1. Community
2. Feedback on Support
3. Feature request: Webhooks

We would like a webhook to update us on User account changes. We maintain our own user database and want to keep that in sync with ZenDesk. So, for example, if an end user is Created on ZD, notify ...

• View comment
• Dov Cohn
• Created April 11, 2017 14:31
• 0 votes

1. Talk
2. ...
3. Setting up and using Text
4. Using Text notifications with triggers: Recipes and tips (Talk Team, Professional, and Enterprise)

If i have an open ticket, and the end user would like the next public reply to be delivered to them via Text, can I do that? For example, users creates request via email to support@yourco.com, "I n...

• View comment
• Dov Cohn
• Created March 17, 2017 14:58
• 11 votes