Caleb Strawn
Senior Field Ops Coordinator & Intrapreneur at Camp Gladiator. Jack of all trades, master of fun. Here to create, teach, and enable. Accelerates on the curves. Safety third.
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Activity overview
Latest activity by Caleb Strawn-
Caleb Strawn commented,
Is there an insights recipe for reporting Article views by Article, Section, and Category? The prebuilt "knowledge base" dashboard is helpful, but want to pull that data a little differently. I'v...
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Caleb Strawn commented,
Adding another need for this workaround as well! Here's how I explained our situation in a support request: Instead of limiting an agents ticket access by what's relevant to the agent (group, org, ...
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Caleb Strawn commented,
Gotcha, I was hoping there would be a way for Agent A to be able to access tickets in group 3 without actually adding them to that group because they aren't organizationally part of that group. I'l...
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Caleb Strawn commented,
Instead of limiting an agents ticket access by what's relevant to the agent (group, org, etc.) I'd like to be able to limit access to tickets by what's NOT relevant to the agent. Example: 3 users:...
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Caleb Strawn commented,
Okay, just now getting back to this. I've created a new custom metric for #of solved tickets using the MAQL formula you suggested which DID allow me to select Date (Event) however, that custom metr...
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Caleb Strawn commented,
When I try to create this report, the "Date (Event)" is greyed out. When I force select it, the report won't pull up due to a "nonsensical data" error. I'd like to build this report for the curren...
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Caleb Strawn commented,
I did figure out how to set a parameter on the notification trigger to exclude comment updates via email. So essentially only comment updates made by agents in zendesk will trigger a notification t...