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Jennifer Becker

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Activity overview

Latest activity by Jennifer Becker
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    Jennifer Becker commented,

    1. Support
    2. ...
    3. Email
    4. Adding and removing the delimiter from email notifications

    It seems as though Hannah Ehrlich said she had examples of the issue Peter originally reported. Did those get worked out as well? I would like confirmation that the issue is either a non-issue or t...

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    Jennifer Becker commented,

    1. Support
    2. ...
    3. Tickets
    4. Enabling attachments in tickets

    "when you enable Require authentication to download, agents will not be able to copy and paste images from their computer into ticket comments." Is there a chance you will enable agents to copy/pas...

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    Jennifer Becker commented,

    1. Support
    2. ...
    3. Tickets
    4. Sharing tickets with other Support accounts

    So both Public AND Private comments are shared between sharing partners? What if one of the shared parties is our customer? We do not want our customer to see our Private comments, just the Public ...

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    • Jennifer Becker
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