Hi all, I'm working on the report "Time spent per customer (leaderboard). When I follow the steps above, I will get a huge list of users. It's too big to render a graph. So I added the filter ...
Any news on this? I agree the Linked ticket app is not the solution here.
"In this case, there is no First Reply Time metric applied, because the ticket was created by an agent" When we create a ticket on behalve of a customer, we need a SLA target. It should b...
Any update from Zendesk?
I like the same so we can autodelete tickets with [spam] in the subject (done by our mailserver)
Thanks :) I'm following this one so I get all software updates; https://support.zendesk.com/hc/en-us/sections/200623796-Release-notes
Awesome update. Is there a way I get all Zendesk updates in my inbox?
Yeah! We are testing with Ongair. Works as promised by Ongair :) Great support as well.
Adding slack would be nice to notify teams with certain triggers.
Great app! Will this be part of the Zendesk core some day?