Rene de Haas
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Total activity52
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Last activity
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Member since
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Following0 users
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Followed by1 user
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Votes28
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Subscriptions13
Activity overview
Latest activity by Rene de Haas-
Rene de Haas commented,
Hi all, I'm working on the report "Time spent per customer (leaderboard). When I follow the steps above, I will get a huge list of users. It's too big to render a graph. So I added the filter "Top ...
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Rene de Haas commented,
"In this case, there is no First Reply Time metric applied, because the ticket was created by an agent" When we create a ticket on behalve of a customer, we need a SLA target. It should be replied ...
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Rene de Haas commented,
Any update from Zendesk?
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Rene de Haas commented,
What is Zendesk's vision on Whatsapp support? Our competition is offering Whatsapp support already, with Zendesk we can't. I don't want to add extra software to reach our goal, I'd love to see this...
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Rene de Haas created a post,
Better opening hours
AnsweredOur chat is opened from 9.00 - 12.00 and 13.00 - 17.00. I would like to be able to set this up in Zopim.
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Rene de Haas commented,
Yes sir :-)
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Rene de Haas commented,
Yeah! We are testing with Ongair. Works as promised by Ongair :) Great support as well.
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Rene de Haas commented,
Adding slack would be nice to notify teams with certain triggers.
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Rene de Haas commented,
Thanks for your reply. Let me know when you have a idea about when/or this feature will be implemented :)
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Rene de Haas created a post,
Set Department after chat started
AnsweredIf the visitor is not served after 60 secs, I want the visitor to move to a different department. The trigger function makes you think this should be possible: The condition part works. If I add a...