Rene de Haas

1. Administrators
2. Best practices and recipes
3. Time Tracking recipe: Leaderboards, time logs, top customers

Hi all, I'm working on the report "Time spent per customer (leaderboard). When I follow the steps above, I will get a huge list of users. It's too big to render a graph. So I added the filter ...

• View comment
• Rene de Haas
• Created April 15, 2017 08:54
• 0 votes

1. Community
2. Product feedback
3. Split Tickets

Any news on this? I agree the Linked ticket app is not the solution here.

• View comment
• Rene de Haas
• Created July 14, 2016 08:19
• 0 votes

1. Administrators
2. Support tips
3. Troubleshooting common issues with SLAs

"In this case, there is no First Reply Time metric applied, because the ticket was created by an agent" When we create a ticket on behalve of a customer, we need a SLA target. It should b...

• View comment
• Rene de Haas
• Created June 30, 2016 12:34
• 0 votes

1. Community
2. Product feedback
3. Add or Edit Tags on Closed tickets

Any update from Zendesk?

• View comment
• Rene de Haas
• Created June 29, 2016 07:50
• 0 votes

1. Community
2. Product feedback
3. Trigger to mark tickets as spam based on words in subject/comment

I like the same so we can autodelete tickets with [spam] in the subject (done by our mailserver)

• View comment
• Rene de Haas
• Created June 11, 2016 05:16
• 0 votes

1. Administrators
2. Channels
3. Chat-Support integration v2 FAQs

Thanks :) I'm following this one so I get all software updates; https://support.zendesk.com/hc/en-us/sections/200623796-Release-notes

• View comment
• Rene de Haas
• Created March 04, 2016 08:58
• 0 votes

1. Administrators
2. Channels
3. Chat-Support integration v2 FAQs

Awesome update. Is there a way I get all Zendesk updates in my inbox?

• View comment
• Rene de Haas
• Created March 04, 2016 08:47
• 0 votes

1. Community
2. Product feedback
3. Integration with Whatsapp

Yeah! We are testing with Ongair. Works as promised by Ongair :) Great support as well.

• View comment
• Rene de Haas
• Created November 17, 2015 07:52
• 1 vote

1. Administrators
2. Support workflow
3. Notifying external targets

Adding slack would be nice to notify teams with certain triggers.

• View comment
• Rene de Haas
• Created September 22, 2015 07:56
• 1 vote

1. Administrators
2. Extending Zendesk Support
3. Installing and using the Out of Office app (Beta)

Great app! Will this be part of the Zendesk core some day?

• View comment
• Rene de Haas
• Created September 08, 2015 08:44
• 0 votes