Kinco Gloves
- Total activity 74
- Last activity
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Activity overview
Latest activity by Kinco Gloves-
Kinco Gloves commented,
I'll second this request. We pay $25 per month per agent and have only 2 active chatters...but pay for 3 to allow for our Admin user. Terrible pricing structure.
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Kinco Gloves commented,
Hi James! Here are the answers to your questions: Would having all chats automatically create a ticket at the beginning of the chat work for your situation, or would you need the control to select...
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Kinco Gloves commented,
Hi James, Thanks for taking the time to provide some alternatives for this request. While I understand that coding via the API is a work around, on-the-fly changes simply aren't possible with th...
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Kinco Gloves commented,
It would be great if a ticket could be created during the course of the Chat using the "Create Ticket" button without halting the chat conversation. (Currently, the chat is essentially terminated ...
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Kinco Gloves commented,
I could see this as a temporary workaround, but for long-term use the ability to CC email addresses on these reports would be preferred. As an aside, I think it's worth noting that this is a setti...
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Kinco Gloves created a post,
Feature Request: Send Email Chat Reports to Email Address (NOT an agent)
The President and COO of our company would like to receive emailed copies of the daily, weekly, and/or monthly chat reports. Since these people are not agents, they are, therefore, unable to receiv...
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Kinco Gloves created a post,
Feature Request: Transfer chat to manager on "Stand By" or "On Call"
We'd like our front line customer service reps to field the majority of our chats. When they incur a problem, however, we'd like the opportunity for the customer service team to transfer the proble...
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Kinco Gloves commented,
I'll second this request! We also would like to ask specific questions on our Pre-Chat forms. (And similarly, do not want to display our departments to our customers).
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Kinco Gloves commented,
I'll second this request, for Microsoft Dynamics CRM.