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Jeremy Flanagan

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Recent activity by Jeremy Flanagan Recent activity Votes
  • CSAT Flow Conundrum

    Hoping some other customers can help give us some ideas here. The Problem: We like to follow up on bad rated tickets to improve the overall customer experience, but want to ensure that ratings are ...

  • Duplicate Zopim Tickets

    Answered

    We have many examples in the past week of the same chat generating multiple Zendesk tickets. Anyone have a work around that doesn't involve the agent leaving the chat open forever? It looks like th...

  • CC Issues

    Hi everyone! We have a unique issue where people who are not in our customer base are being auto-CCd somehow on customer tickets.  In all cases, the email addresses are very similar. In the latest ...