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Joey Barrett

  • Total activity 54
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Activity overview

Latest activity by Joey Barrett
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    Joey Barrett created an article,

    Adding an address in Zendesk Talk

    When you purchase a Zendesk Talk phone number, you will sometimes need to provide an address before you can use it. To learn about which Talk numbers need address information, see Zendesk Talk an...

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    Joey Barrett created an article,

    What Italian address do I need to provide for my phone number?

    Question What Italian address do I need to provide for my phone number? Answer Local laws in Italy stipulate that you must have an address in the same region as the phone number, and a valid ID doc...

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    Joey Barrett created an article,

    What are the regulatory requirements if I want an Italian phone number?  

    If I want an Italian phone number on my Zendesk Talk instance what are the regulatory requirements?   Here at Zendesk, if you would like to purchase a local Italian phone number you will need to pr...

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    Joey Barrett created an article,

    When adding custom greetings what format should it be in?

    Question When adding custom greetings what format should they be in?   Answer  Since Twilio encode the audio for Talk (calls and greetings) in G711 M-ULAW then the custom greetings uploaded to Zend...

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    Joey Barrett created an article,

    Magento 403 Issue

    When we check the Zendesk extension's configuration in Magento, we get an error that the API test connection failed, what could be causing this?   So, the issue looks like this:  In Zendesk we are ...

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    Joey Barrett created an article,

    Special number requirements

    For some locales, obtaining a phone number in Zendesk Talk requires further verification. This process could require sending us an address, a piece of identification or some other form of verifica...

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    Joey Barrett created an article,

    Talk network requirements

    Question What are the network requirements for Zendesk Talk to work effectively? Answer The most important thing is a good solid reliable network, so if you can have your agents hard wired with wif...

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    Joey Barrett created an article,

    How do phone numbers in user profiles get validated?

    Question How do phone numbers in user profiles get validated? Answer Zendesk has introduced changes to the way we validate phone numbers in user profiles when "Validate user phone numbers"...

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    Joey Barrett created an article,

    Talk balance auto-recharge

    Question If I top up my Talk balance, will this auto-recharge my balance in the future if I run below a certain threshold? Answer If you arrange with your sales agent to recharge your Talk account ...