Philip Z.
- Total activity 531
- Last activity
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Activity overview
Latest activity by Philip Z.-
Philip Z. commented,
Hi Jakob B, I have responded to you in a ticket: 2588792. Thank you
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Philip Z. commented,
Hi Ben, Thank you for submitting this question, it sounds like there may be something wrong with your configuration. I'll see you in a support ticket to gather more details about this.
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Philip Z. created an article,
How can I use JIRA Filters to see Zendesk tickets in JIRA?
Question How can I use JIRA Filters to see Zendesk tickets in JIRA? Answer JIRA filters allow you to collect tickets that share certain features, much like views are used in Zendesk. A JIRA filter ...
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Philip Z. commented,
Hi Eric, I believe that if you follow the example displayed on this URL link: https://support.zendesk.com/hc/en-us/articles/206977397#only_one_form you should be able to achieve the results that yo...
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Philip Z. commented,
Hey @Eric, Sure, in Zendesk you are able to configure an email target using an email Extension and a trigger. There is no condition in the Macro to fire an external target directly, however, you c...
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Philip Z. commented,
Hi Adar, By default the order can be changed in the ticket forms and this will apply for both agents using Zendesk interface and end users using Help Centre. There is Javascript code that you can u...
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Philip Z. commented,
Hey Guys, One of our support guys here found out that there's an app that can do this for you :) https://www.zendesk.com/apps/zcc/ You can also find this app in the market place in the account. (Ad...