Jeff Kelley

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Latest activity by Jeff Kelley
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    Jeff Kelley commented,

    I also just found a ticket that does not have a public reply - it was closed with a private comment & it has a calculated first response time.   Doesn't this note mean that shouldn't happen? The FR...

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    Jeff Kelley commented,

    I have been looking at our first response times - using the insights filter.  I want to only look at tickets emailed to us by our customers.  I have found a couple tickets that were created outside...