Jeff Kelley

  • Total activity 5
  • Last activity
  • Member since
  • Following 0 users
  • Followed by 0 users
  • Votes 0
  • Subscriptions 2


Recent activity by Jeff Kelley Sort by recent activity Recent activity Votes
  • I also just found a ticket that does not have a public reply - it was closed with a private comment & it has a calculated first response time.   Doesn't this note mean that shouldn't happen? The FR...

  • I have been looking at our first response times - using the insights filter.  I want to only look at tickets emailed to us by our customers.  I have found a couple tickets that were created outside...