Will Gordon

1. Using Guide
2. Using themes and customizing your Help Center
3. Customizing your Help Center theme (Guide Professional and Enterprise)

Ok, so just "manually" redirect the user. I was hoping there was a way to update subdomain.zendesk.com/hc/en-us BE the requests page, but a redirect is certainly usable! Thank you =)

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• Will Gordon
• Created July 29, 2015 17:52
• 0 votes

1. Using Guide
2. Using themes and customizing your Help Center
3. Customizing your Help Center theme (Guide Professional and Enterprise)

I would like open, organization requests to be shown to signed-in users on the Home Page of the Help Center. Or, potentially, modify the home page to redirect to the "My Activities" page,...

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• Will Gordon
• Created July 29, 2015 17:30
• 0 votes

1. Using Guide
2. Using the knowledge base in Help Center
3. Creating and editing articles in the knowledge base

@Jessie, That certainly seems like a step up from at least not having anything. There wouldn't happen to be any way to modify the "relatedness" of articles? Possibly through the API even...

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• Will Gordon
• Created July 21, 2015 11:19
• 0 votes

1. Using Guide
2. Using the knowledge base in Help Center
3. Creating and editing articles in the knowledge base

I wanted to piggy back on something @Tommer mentioned: adding references to other KB articles. I understand the usage of anchor links, but I was wondering if Zendesk has the ability to suggest KB ...

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• Will Gordon
• Created July 20, 2015 14:41
• 2 votes