Will Gordon

1. Guide
2. ...
3. Using themes and customizing your Help Center
4. Customizing your Help Center theme (Guide Professional and Enterprise)

Ok, so just "manually" redirect the user. I was hoping there was a way to update subdomain.zendesk.com/hc/en-us BE the requests page, but a redirect is certainly usable! Thank you =)

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• Will Gordon
• Created July 29, 2015 17:52
• 0 votes

1. Guide
2. ...
3. Using themes and customizing your Help Center
4. Customizing your Help Center theme (Guide Professional and Enterprise)

I would like open, organization requests to be shown to signed-in users on the Home Page of the Help Center. Or, potentially, modify the home page to redirect to the "My Activities" page, and then ...

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• Will Gordon
• Created July 29, 2015 17:30
• -1 votes

1. Guide
2. ...
3. Working with articles in the knowledge base
4. Creating and editing articles in the knowledge base

@Jessie, That certainly seems like a step up from at least not having anything. There wouldn't happen to be any way to modify the "relatedness" of articles? Possibly through the API even?? I would...

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• Will Gordon
• Created July 21, 2015 11:19
• 0 votes

1. Guide
2. ...
3. Working with articles in the knowledge base
4. Creating and editing articles in the knowledge base

I wanted to piggy back on something @Tommer mentioned: adding references to other KB articles. I understand the usage of anchor links, but I was wondering if Zendesk has the ability to suggest KB ...

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• Will Gordon
• Created July 20, 2015 14:41
• 2 votes