• Total activity
  • Last activity
  • Member since
  • Following
    0 users
  • Followed by
    0 users
  • Votes
  • Subscriptions

Activity overview

Latest activity by tyler
  • Avatar

    tyler created a post,

    SLA / Reporting

    Hi, I was wondering if it's possible to setup an SLA report that if the assignee is blank for 1 hour, it violates the SLA?     I can get by with the SLA option for first comment being more than an ...

  • Avatar

    tyler commented,

    I have 2 SLA Policies and see tickets are getting a policy, but get "No Data" under SLA (under insights).  Why does it keep reflecting no data?