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tyler

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Latest activity by tyler
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    tyler created a post,

    SLA / Reporting

    Hi, I was wondering if it's possible to setup an SLA report that if the assignee is blank for 1 hour, it violates the SLA?     I can get by with the SLA option for first comment being more than an ...

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    tyler commented,

    I have 2 SLA Policies and see tickets are getting a policy, but get "No Data" under SLA (under insights).  Why does it keep reflecting no data?