Stuart Anderton
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Activity overview
Latest activity by Stuart Anderton-
Stuart Anderton commented,
FYI, we have dropped Zendesk because of this and moved to an alternative,
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Stuart Anderton commented,
Can I just add that we have got a long way into implementing Zendesk, but the lack of simultaneous ringing is a huge issue. It honestly never even occurred to me that that wouldn't be available. An...
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Stuart Anderton created a post,
Need to mute Chat alerts while on a Talk call
AnsweredOur agents use both Chat and Talk. If they are on a Talk call but a Chat comes in, they get the Chat alert sound interrupting their call. Please allow audio alerts to be muted when a call is active.
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Stuart Anderton created a post,
If you make an error when logging in you can’t recover
Answeredi’ve Hit this several times now. If you make an error logging in, say by choosing the wrong Google account, you can’t get back to the log in screen to correct your error. You just get {"error":...