Stuart Anderton
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Last activity
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Activity overview
Latest activity by Stuart Anderton-
Stuart Anderton commented,
FYI, we have dropped Zendesk because of this and moved to an alternative,
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Stuart Anderton commented,
Can I just add that we have got a long way into implementing Zendesk, but the lack of simultaneous ringing is a huge issue. It honestly never even occurred to me that that wouldn't be available. An...
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Stuart Anderton created a post,
Need to mute Chat alerts while on a Talk call
AnsweredOur agents use both Chat and Talk. If they are on a Talk call but a Chat comes in, they get the Chat alert sound interrupting their call. Please allow audio alerts to be muted when a call is active.