Ashish Sharma
- Total activity 111
- Last activity
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Activity overview
Latest activity by Ashish Sharma-
Ashish Sharma commented,
@Pedro: 1. Conditional Ticket Fields not enforcing conditional visibility on the end user requests should be treated as a bug/defect, not as a feature request. I'm surprised by this. 2. Required o...
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Ashish Sharma commented,
Our internal IT department use Zendesk to track tickets from anywhere in the business. Some parts of the business (such as projects teams or customer success managers/sales) need to be able to see ...
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Ashish Sharma commented,
Our internal IT department use Zendesk to track tickets from anywhere in the business. Some parts of the business (such as projects teams or customer success managers/sales) need to be able to see ...
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Ashish Sharma commented,
You should go into your Automation and modify the notification so that when the client receives it, they have an explanation within that email that tells them what things to consider when providing...
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Ashish Sharma commented,
The agent, the manager (Service Delivery Manager) and the Customer Success Manager all get notified when there's a bad rating given. It captures the details of the client, the agent, and the commen...
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Ashish Sharma commented,
I'm confused that when I click on Publish, it seems I can't publish my new dashboard until I forcefully share it with someone else. Why? This is a silly restriction and makes no sense. Also there i...
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Ashish Sharma commented,
We have the same issue, where often we have one JIRA ticket that effectively acts as the Problem ticket for multiple Zendesk tickets. If we can specify the target Zendesk ticket to notify, that wou...
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Ashish Sharma commented,
@Pierre I would like to see permalinks to specific comments prioritised first. Having a ticket summary would also be useful however for us its quite common that tickets get long and my team have to...
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Ashish Sharma commented,
To add to Peter's feedback, once we've gone through the re-login process, my agents have lost all the ticket tabs that were open, meaning they lose where they were up to, and have to waste time to ...
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Ashish Sharma commented,
Zendesk Support New Skills-based routing: We fixed a UI bug on the Skills box that Admins see on tickets (and will soon see on User Profiles). This fix makes it easier to deselect a skill immediat...