Ashish Sharma
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Total activity104
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Last activity
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Activity overview
Latest activity by Ashish Sharma-
Ashish Sharma commented,
Our internal IT department use Zendesk to track tickets from anywhere in the business. Some parts of the business (such as projects teams or customer success managers/sales) need to be able to see ...
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Ashish Sharma commented,
Our internal IT department use Zendesk to track tickets from anywhere in the business. Some parts of the business (such as projects teams or customer success managers/sales) need to be able to see ...
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Ashish Sharma commented,
You should go into your Automation and modify the notification so that when the client receives it, they have an explanation within that email that tells them what things to consider when providing...
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Ashish Sharma commented,
I'm confused that when I click on Publish, it seems I can't publish my new dashboard until I forcefully share it with someone else. Why? This is a silly restriction and makes no sense. Also there i...
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Ashish Sharma commented,
We have the same issue, where often we have one JIRA ticket that effectively acts as the Problem ticket for multiple Zendesk tickets. If we can specify the target Zendesk ticket to notify, that wou...
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Ashish Sharma commented,
@Pierre I would like to see permalinks to specific comments prioritised first. Having a ticket summary would also be useful however for us its quite common that tickets get long and my team have to...
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Ashish Sharma commented,
Are both conditions required for this issue or is it a case of one or the other?
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Ashish Sharma commented,
This would be so useful for us to have both suggested changes implemented.
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Ashish Sharma commented,
@Jessie Any updates or ETA as to when the feature for multiple brands is coming?
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Ashish Sharma commented,
@Nicole Relyea, almost 3 months and no screenshot of what the final report should look like? Also I think that step 7 is missing something, as it reads "What do you want to rank? (Example: CUSTOMER...