Ashish Sharma
- Total activity 91
- Last activity
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Activity overview
Latest activity by Ashish Sharma-
Ashish Sharma commented,
@ChrisSwinney, given the mods comments here, and the fact that this request has had 5 upvotes in 8 months, its likely this will be only discussed in 5 years and nothing more. I agree that a bad rat...
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Ashish Sharma commented,
I'm confused that when I click on Publish, it seems I can't publish my new dashboard until I forcefully share it with someone else. Why? This is a silly restriction and makes no sense. Also there i...
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Ashish Sharma commented,
We have the same issue, where often we have one JIRA ticket that effectively acts as the Problem ticket for multiple Zendesk tickets. If we can specify the target Zendesk ticket to notify, that wou...
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Ashish Sharma commented,
@Pierre I would like to see permalinks to specific comments prioritised first. Having a ticket summary would also be useful however for us its quite common that tickets get long and my team have to...
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Ashish Sharma commented,
To add to Peter's feedback, once we've gone through the re-login process, my agents have lost all the ticket tabs that were open, meaning they lose where they were up to, and have to waste time to ...
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Ashish Sharma commented,
Zendesk Support New Skills-based routing: We fixed a UI bug on the Skills box that Admins see on tickets (and will soon see on User Profiles). This fix makes it easier to deselect a skill immediat...
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Ashish Sharma commented,
Are both conditions required for this issue or is it a case of one or the other?
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Ashish Sharma commented,
As both Mark and Sam have said earlier, this would be so useful for feeding into MailChimp which is something we're also trying to do. Its been 4 years since the request was submitted and told by a...
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Ashish Sharma commented,
This would be so useful for us to have both suggested changes implemented.
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Ashish Sharma commented,
I agree with Andrew Lippert. Five years, 109 upvotes, and 85 comments later (excluding the last gif), and all we have is a "No promises that it'll get built yet, but we'll keep you posted!&quo...