Ashish Sharma

1. Zendesk updates
2. Announcements
3. Announcing Built-in Conditional Ticket Fields

@Pedro:  1. Conditional Ticket Fields not enforcing conditional visibility on the end user requests should be treated as a bug/defect, not as a feature request. I'm surprised by this. 2. Required o...

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• Ashish Sharma
• Created September 17, 2019 07:28
• 2 votes

1. Community
2. Support - Product Feedback & Discussion
3. Agents should be able to submit CSAT surveys too

Our internal IT department use Zendesk to track tickets from anywhere in the business. Some parts of the business (such as projects teams or customer success managers/sales) need to be able to see ...

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• Ashish Sharma
• Created August 08, 2019 01:20
• 0 votes

1. Support
2. ...
3. Tickets
4. Can agents submit satisfaction ratings on tickets?

Our internal IT department use Zendesk to track tickets from anywhere in the business. Some parts of the business (such as projects teams or customer success managers/sales) need to be able to see ...

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• Ashish Sharma
• Created August 08, 2019 01:18
• 1 vote

1. Community
2. Chat and Message - Product Feedback & Discussion
3. Removing rating

You should go into your Automation and modify the notification so that when the client receives it, they have an explanation within that email that tells them what things to consider when providing...

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• Ashish Sharma
• Created August 08, 2019 01:13
• 0 votes

1. Community
2. Support - Insights and Reporting Q&A
3. Throwing out Bad CSAT Ratings for Insight Reports

The agent, the manager (Service Delivery Manager) and the Customer Success Manager all get notified when there's a bad rating given. It captures the details of the client, the agent, and the commen...

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• Ashish Sharma
• Created August 08, 2019 01:08
• 1 vote

1. Explore
2. ...
3. Getting started
4. Getting started with Explore: Walkthrough

I'm confused that when I click on Publish, it seems I can't publish my new dashboard until I forcefully share it with someone else. Why? This is a silly restriction and makes no sense. Also there i...

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• Ashish Sharma
• Created May 24, 2019 06:15
• 2 votes

1. Community
2. Zendesk Apps - feedback
3. Allow the ability to select specific ZD ticket to add a comment to from Jira when multiple ZD tickets are assigned to one Jira ticket

We have the same issue, where often we have one JIRA ticket that effectively acts as the Problem ticket for multiple Zendesk tickets. If we can specify the target Zendesk ticket to notify, that wou...

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• Ashish Sharma
• Created March 18, 2019 23:52
• 0 votes

1. Community
2. Support - Product Feedback & Discussion
3. Provide a way to add deep or permanent links to specific comments in a Ticket

@Pierre I would like to see permalinks to specific comments prioritised first. Having a ticket summary would also be useful however for us its quite common that tickets get long and my team have to...

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• Ashish Sharma
• Created February 21, 2019 00:02
• 1 vote

1. Zendesk updates
2. Release Notes
3. Release notes through 2018-09-01

Zendesk Support New Skills-based routing: We fixed a UI bug on the Skills box that Admins see on tickets (and will soon see on User Profiles). This fix makes it easier to deselect a skill immediat...

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• Ashish Sharma
• Created September 03, 2018 06:01
• 0 votes

1. Support
2. ...
3. Apps and integrations
4. JIRA app in Zendesk shows "Did you follow the installation instructions..." error message

Are both conditions required for this issue or is it a case of one or the other? 

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• Ashish Sharma
• Created August 22, 2018 03:43
• 0 votes