Ashish Sharma

Total activity

108
Last activity

September 17, 2019 07:28
Member since

July 21, 2015 04:12
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Votes

62
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28

Activity overview

Latest activity by Ashish Sharma

Ashish Sharma commented, August 08, 2019 01:20
Our internal IT department use Zendesk to track tickets from anywhere in the business. Some parts of the business (such as projects teams or customer success managers/sales) need to be able to see ...
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- Ashish Sharma
- Created August 08, 2019 01:20
- 0 votes
Ashish Sharma commented, August 08, 2019 01:18
Our internal IT department use Zendesk to track tickets from anywhere in the business. Some parts of the business (such as projects teams or customer success managers/sales) need to be able to see ...
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- Ashish Sharma
- Created August 08, 2019 01:18
- 1 vote
Ashish Sharma commented, August 08, 2019 01:13
You should go into your Automation and modify the notification so that when the client receives it, they have an explanation within that email that tells them what things to consider when providing...
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- Ashish Sharma
- Created August 08, 2019 01:13
- 1 vote
Ashish Sharma commented, August 08, 2019 01:08
The agent, the manager (Service Delivery Manager) and the Customer Success Manager all get notified when there's a bad rating given. It captures the details of the client, the agent, and the commen...
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- Ashish Sharma
- Created August 08, 2019 01:08
- 1 vote
Ashish Sharma commented, May 24, 2019 06:15
I'm confused that when I click on Publish, it seems I can't publish my new dashboard until I forcefully share it with someone else. Why? This is a silly restriction and makes no sense. Also there i...
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- Ashish Sharma
- Created May 24, 2019 06:15
- 2 votes
Ashish Sharma commented, March 18, 2019 23:52
We have the same issue, where often we have one JIRA ticket that effectively acts as the Problem ticket for multiple Zendesk tickets. If we can specify the target Zendesk ticket to notify, that wou...
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- Ashish Sharma
- Created March 18, 2019 23:52
- 0 votes
Ashish Sharma commented, February 21, 2019 00:02
@Pierre I would like to see permalinks to specific comments prioritised first. Having a ticket summary would also be useful however for us its quite common that tickets get long and my team have to...
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- Ashish Sharma
- Created February 21, 2019 00:02
- 1 vote
Ashish Sharma commented, September 03, 2018 06:01
Zendesk Support New Skills-based routing: We fixed a UI bug on the Skills box that Admins see on tickets (and will soon see on User Profiles). This fix makes it easier to deselect a skill immediat...
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- Ashish Sharma
- Created September 03, 2018 06:01
- 0 votes
Ashish Sharma commented, August 22, 2018 03:43
Are both conditions required for this issue or is it a case of one or the other?
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- Ashish Sharma
- Created August 22, 2018 03:43
- 0 votes
Ashish Sharma commented, August 09, 2018 01:58
This would be so useful for us to have both suggested changes implemented.
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- Ashish Sharma
- Created August 09, 2018 01:58
- 1 vote