Spencer Hudson
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Total activity25
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Last activity
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Activity overview
Latest activity by Spencer Hudson-
Spencer Hudson commented,
hi guys, when i'm logged in as an idea why not display pod related and compliance informaiton in my profile page etc.
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Spencer Hudson commented,
what about international configurations with brands in different time zones ... information here is too basic.
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Spencer Hudson commented,
what about multiple brands with international timezone configurations?
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Spencer Hudson commented,
we created a trigger to look at these interactions (and others chess etc..) ... but i would of though a global rule in Zendesk should of been offered.
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Spencer Hudson created a post,
Facebook :space_invader: ... and other online games ... how to remove "SPAM" tickets
Facebook and other social channels have introduced online game playing in chat ... we've started to see an increasing number of #spam messages opening tickets. Can you suggest a way to avoid this? ...
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Spencer Hudson commented,
Ok there's a huge problem with the instruction "selecting the Edit (number) ticket(s) button" ... the typical experience in Zendesk is to clickon the downselector (the button with the down arrow). ...
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Spencer Hudson commented,
is this still the case, can't customer now change their status by email/???? do dont want to have the inconvenience of a customer having to log in again?
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Spencer Hudson commented,
Interesting there are two tickets about this 1) https://support.zendesk.com/hc/en-us/community/posts/203421406-New-trigger-condition-Subject-text-to-select-requests-based-on-the-Subject-field-?pag...