Amie Barder
- Total activity 51
- Last activity
- Member since
- Following 0 users
- Followed by 0 users
- Votes 14
- Subscriptions 29
Activity overview
Latest activity by Amie Barder-
Amie Barder commented,
Thanks, Jake. One more Q: what side effects do we need to consider when changing our host mapping address (from a previously used address to something new). A couple things I've thought of are nee...
-
Amie Barder commented,
When assigning host mapping, can 2 brands share the same subdomain and domain, but have different paths at the end, eg... abc.def.ghi/jkl abc.def.ghi/mno ?
-
Amie Barder commented,
Does this feature work with the mobile SDK? Also, the article says it will provide "up to three articles". What happens if there are no good matches?
-
Amie Barder commented,
Are there any plans to allow the mobile SDK to provide contextual support (ie. depending on the page you're on in-app, you'll be served up some suggested KB articles, along with the option to search).
-
Amie Barder commented,
Is "Account Owner" not a field we can map from Salesforce? I'm not finding it in the list.
-
Amie Barder commented,
Would really like to see the "Create Contacts and Accounts in Salesforce if no existing records match the ticket's requester and organization" be a part of this integration option (and not just for...
-
Amie Barder commented,
How does your team handle customers reaching out to multiple channels with the same question? For example: I email a question in, get impatient, and then start a chat with the same Q.
-
Amie Barder commented,
Setting a field as "required" under "ticket fields" makes it so that the "Field cannot be blank when an agent solves a ticket." It seems as though making conditional fields "required" in the app, ...