Amie Barder
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Activity overview
Latest activity by Amie Barder-
Amie Barder commented,
Thanks, Jake. One more Q: what side effects do we need to consider when changing our host mapping address (from a previously used address to something new). A couple things I've thought of are nee...
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Amie Barder commented,
When assigning host mapping, can 2 brands share the same subdomain and domain, but have different paths at the end, eg... abc.def.ghi/jkl abc.def.ghi/mno ?
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Amie Barder commented,
Does this feature work with the mobile SDK? Also, the article says it will provide "up to three articles". What happens if there are no good matches?
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Amie Barder commented,
Great news! Thanks for the heads up, Ramin!
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Amie Barder commented,
Are there any plans to allow the mobile SDK to provide contextual support (ie. depending on the page you're on in-app, you'll be served up some suggested KB articles, along with the option to search).
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Amie Barder commented,
Is "Account Owner" not a field we can map from Salesforce? I'm not finding it in the list.
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Amie Barder commented,
Yes - BIG +1 on this!
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Amie Barder commented,
Would really like to see the "Create Contacts and Accounts in Salesforce if no existing records match the ticket's requester and organization" be a part of this integration option (and not just for...
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Amie Barder commented,
How does your team handle customers reaching out to multiple channels with the same question? For example: I email a question in, get impatient, and then start a chat with the same Q.
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Amie Barder commented,
Setting a field as "required" under "ticket fields" makes it so that the "Field cannot be blank when an agent solves a ticket." It seems as though making conditional fields "required" in the app, ...