Amie Barder
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Activity overview
Latest activity by Amie Barder-
Amie Barder commented,
Per our engineering team, version 2.0.0 is incompatible with the latest version of Xcode and version 2.0.1 has a crashing bug. Will there be another patch in the very near future?
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Amie Barder commented,
Thanks, Jake. One more Q: what side effects do we need to consider when changing our host mapping address (from a previously used address to something new). A couple things I've thought of are nee...
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Amie Barder commented,
When assigning host mapping, can 2 brands share the same subdomain and domain, but have different paths at the end, eg... abc.def.ghi/jkl abc.def.ghi/mno ?
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Amie Barder commented,
Does this feature work with the mobile SDK? Also, the article says it will provide "up to three articles". What happens if there are no good matches?
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Amie Barder commented,
Are there any plans to allow the mobile SDK to provide contextual support (ie. depending on the page you're on in-app, you'll be served up some suggested KB articles, along with the option to search).
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Amie Barder commented,
Is "Account Owner" not a field we can map from Salesforce? I'm not finding it in the list.
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Amie Barder commented,
Yes - that's exactly what I'm seeing. Thanks for the tip, James!
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Amie Barder commented,
My test tickets list multiple browsers under "show all events". Is there any way to know what browser they are using to submit the ticket?
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Amie Barder commented,
Is there some way to automatically include system specs (browser, browser version, os, os version, etc.) similarly to the Mobile SDK?
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Amie Barder commented,
Setting a field as "required" under "ticket fields" makes it so that the "Field cannot be blank when an agent solves a ticket." It seems as though making conditional ...