Jason Dell

Jason is the Community Manager at StarRez, the leader in student housing software solutions to higher education for over 25 years with over 600 customers worldwide.

Total activity

13
Last activity

May 13, 2019 22:03
Member since

February 06, 2018 17:15
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Votes

1
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7

Activity overview

Latest activity by Jason Dell

Jason Dell commented, May 13, 2019 22:03
Hi Zendesk, We use the Zendesk Guide to make the following available to our community: Knowledge Base, Community Forum and Tickets. We would like to collect additional information from our users. F...
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- Jason Dell
- Created May 13, 2019 22:03
- 0 votes
Jason Dell commented, September 13, 2018 23:55
Hi Nicole, Thank for your feedback and for engaging the Product Manager. Our use case is a product information KB article page. We would like the Related Articles section contain links to related w...
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- Jason Dell
- Created September 13, 2018 23:55
- 1 vote
Jason Dell commented, September 05, 2018 16:42
We also need to specifically call out related articles. The related articles algorithm is not providing helpful information to our end users. Is there an estimated timeline for this functionality?
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- Jason Dell
- Created September 05, 2018 16:42
- 1 vote
Jason Dell commented, May 21, 2018 15:24
Hi Zendesk, We would like to provide our community the option to sign up for a daily and/or weekly digest of community forum activity as well. Thank you,Jason
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- Jason Dell
- Created May 21, 2018 15:24
- 1 vote
Jason Dell commented, February 06, 2018 17:37
Our users are also pushing for the ability to print KB articles for training and/or print to follow more complex sets of instructions. The Knowledge Base to PDF app appears to allow an agent/admin...
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- Jason Dell
- Edited February 06, 2018 18:22
- 1 vote