Jason Dell
Jason is the Community Manager at StarRez, the leader in student housing software solutions to higher education for over 25 years with over 600 customers worldwide.
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Activity overview
Latest activity by Jason Dell-
Jason Dell commented,
Hi Zendesk, We use the Zendesk Guide to make the following available to our community: Knowledge Base, Community Forum and Tickets. We would like to collect additional information from our users. F...
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Jason Dell commented,
Hi Nicole, Thank for your feedback and for engaging the Product Manager. Our use case is a product information KB article page. We would like the Related Articles section contain links to related w...
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Jason Dell commented,
We also need to specifically call out related articles. The related articles algorithm is not providing helpful information to our end users. Is there an estimated timeline for this functionality?
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Jason Dell commented,
We also need to specifically call out related articles. The related articles algorithm is not providing helpful information to our end users. Is there an estimated timeline for this functionality?
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Jason Dell commented,
Hi Zendesk, We would like to provide our community the option to sign up for a daily and/or weekly digest of community forum activity as well. Thank you,Jason
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Jason Dell commented,
Our users are also pushing for the ability to print KB articles for training and/or print to follow more complex sets of instructions. The Knowledge Base to PDF app appears to allow an agent/admin...